Field interviewer Jobs in Norfolk, VA

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What’s your calling? For the men and women of Fairbanks Morse Defense it’s the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We’re one of the nation’s leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it’s like to be a part of the Fairbanks Morse Defense team here : https : / / www.fairbanksmorsedefe...Field Service Technician (FST) is responsible for installation, commissioning, scheduled and emergency service on products serviced by Fairbanks Morse Defense commensurate with appropriate certification. Products may include, but are not limited to, diesel engines, electrical controls, roll-up doors, cranes, elevators, and davits. The FST is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The FST is also required to maintain continuous communication with Region Offices, and direct manager.Principle Duties and ResponsibilitiesROLERelies on experience and judgment to plan and accomplish goalsAbility to diagnose problems and develop solutions for qualified productsCan work independently on qualified productsMay occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse.TECHNICALMeet qualifications for providing Tech Rep support servicesKeep current on Engineering Change Orders, Field Service Change Notices and Service Information LettersKeep all service manuals up to date with latest revisionsDocument work performed on Service Reports and write Condition Found ReportsSAFETYOperate in a safe manner in accordance with published safety guidelinesWear appropriate PPE as per company guidelines and accordance with job dutiesReport all work related accidents or injuries immediately to the appropriate personnelComplete annual safety training requirements as outlined on regional safety scheduleADMINISTRATIONProvide accurate and timely reporting according to company guidelinesTimecards, expense reports, mileage reports, project closure, et al.Maintain certification for this position based on internal Service Progression RequirementsProvide estimated time of arrival to the Customer where applicableMaintain company property according to company policiesVehicle, credit cards, PPE, test equipment, laptop, et al.CUSTOMER SATISFACTIONProvide proper and adequate communication to internal and external customersComplete scheduled maintenance documentation properly and provide to the customer upon completion of each designated assignmentProvide estimated time of arrival to the customer where applicableStrive to provide all customers a “first time fix” for their equipmentMaintain customer satisfaction rates according to company guidelinesPERFORMANCEMaximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerMaintain productive utilization rate according to company guidelinesAdhere to company dress code and safety regulationsUnderstand and comply with company escalation processes and proceduresMaintain proper communication with all levels within the organizationMust act and perform as a role model to field service technician associates. Lead by example in all aspects of job requirementsConduct themselves with a high degree of professionalism and of service deliveryAbility to manage stressful internal and external customer situations with diplomacy.All other duties as assignedQualifications and Educational RequirementsEducation and Experience Requirements : High School Diploma or GED required; and at least one or more of the following required : Associate degree in a technical discipline and four years military experience or relevant industry experience in one or more similar or equivalent product lines serviced by FMD, orSix years military experience or relevant industry experience in one or more similar or equivalent product lines serviced by FMDMust be a reliable team player who consistently exhibits a professional demeanorKnowledge of diesel and spark gas engine test equipment and theory preferredBasic understanding of gas compression and associated hazards preferredMust be able to read and interpret product line diagrams and blueprintsBasic foundation of pneumatic and / or hydraulic, PLC, and electronic controls preferredMaintain pertinent operating information to provide independent troubleshooting evaluationWork independently to return engine to full operating conditionsAbility to write technical reports including specific work-related tasks performedIndependently troubleshoot and recommend appropriate customer solutionsStrong written and verbal communication skills and ability to communicate effectively with internal and external customersAbility to manage stressful situations with diplomacyOrganizational and planning skillsProficiency in English language (verbal and written)Proficiency in Microsoft OfficeStrong mechanical aptitudeMaintain valid driver’s license and qualify for company credit cardTravel required up to 75% (domestic and international, including weekends, evenings, and holidays, and in emergency situations travel on very short notice)This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization CertificatePHYSICAL REQUIREMENTS : While performing duties of the above jobs, the FST is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The FST frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 35 pounds.This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his / her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.Equal Opportunity Employer / Veterans / Disabled