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Engineer Jobs in Fremont, CA
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Application Engineer / Technical Support Engineer
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Zerova Technologies USA LLCFremont, CA, US- Full-time
Job Description
Job Description
Salary : $90k-$110K
About Us :
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.
As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.
Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.
Responsibilities :
- Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.
- Conduct problem analysis and identify issues of varying complexity.
- Effectively manage escalations and critical customer situations.
- Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.
- Deliver Root Cause Analysis (RCA) reports for each technical support case.
- Capable of replacing various components within an EVSE station.
Desired Characteristics :
Qualifications :
Education Requirements :
Other Requirements :
Benefits :
Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.
Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.