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Director of Customer Success
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Autonomize AIAustin, Texas Metropolitan Area, United States- Full-time
Autonomize AI is at the forefront of transforming healthcare with AI-powered solutions that empower healthcare knowledge workers to make data-driven decisions, improve patient outcomes, and reduce administrative burdens. Our mission is to deliver world-class healthcare outcomes through cutting-edge technology and deep industry expertise.
We are growing fast and need a Director of Customer Success to play a pivotal role in delivering exceptional customer experiences and driving revenue growth as we scale from $5M+ to $50M ARR. Initially operating as a hands-on Individual Contributor , this leader will directly manage customer relationships, implementations, and account growth, with the opportunity to build and lead a team as the customer base grows.
Role Overview
The Director of Customer Success will own the customer journey post-sale, from turning pilots into long-term contracts to ensuring smooth implementation and account expansion. Initially focused on executing these functions personally, the role will evolve to include team-building and scaling processes as the company grows.
Key Responsibilities
Hands-On Customer Success Execution
- Act as the primary point of contact for customers, ensuring a seamless transition from sales to implementation.
- Manage the end-to-end post-sales customer journey, including onboarding, delivery, and ongoing account management.
- Personally oversee project management and coordination for solution delivery, ensuring on-time and high-quality implementations.
- Own contract renewals, ensuring customer satisfaction, timely payments, and identifying opportunities for upsell or expansion.
- Turn pilots into long-term partnerships by demonstrating value and cultivating trust with key stakeholders.
Strategic Growth and Scaling
Revenue Growth and Retention
Qualifications
Why Join Us?
How to Apply
Submit your resume and a cover letter detailing your experience and why you’re excited to join Autonomize AI. Applications should be sent to [email protected]