Customer support manager Jobs in Roseville, CA

Location : California, US

Careers that unlock the magic of human connection

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™ Tequila, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

The salary range for this role, based in California is $106,720.00 to $133,400.00 . The range will vary if outside of this location.  Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Position Summary

This position is dedicated to adding value to Pernod Ricard USA (PRUSA) and Chain Division customers by cross-functional collaboration with internal and distributor partners to develop Spirits Category Insights that assure PRUSA brand goals are met. The role will be responsible for supporting all Category Management responsibilities across the Chains Division priorities with the analysis of scan data, consumer / shopper insights, and industry trends to help uncover opportunities to drive sales and defend against competitive threats. The position may include some travel to key markets to review business performance, Category opportunities, and assist local market teams in reaching goals within the Chains Division.

Key Components / Skill Sets

• Category Management Acumen :
• Following Category Management principles, must have ability to develop and articulate category strategies, analyze relevant data sources, link to shopper insights, and provide recommendations that grow the business
• Commercial Knowledge :
• Understanding of both retailer and distributor / wholesaler go-to-market strategies and create execution excellence across brand standards
• Broad understanding of marketplace dynamics and impact to BevAlc environment
• Take part in the development and integration of fact-based tools to move business forward via category management processes
• Analytical Skills :
• Ability to gather, synthesize, analyze, and present data from multiple systems / sources (examples : Nielsen, IRI, Spectra, HH Panel, Shipment, Depletion, etc.) and present in compelling / concise selling stories

Major Responsibilities / Accountabilities

Key Competencies and Qualifications

Working Conditions

When you join Pernod Ricard, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it’s what brings our culture to life .

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid or remote option. As a global employer, we understand that not everyone’s working hours are the same, and we empower our employees to work the hours that make the most sense for their and their team’s schedules.

We offer employees great benefits and perks to toast to a life filled with support.  Check out PRUSABenefits.com for details.

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.  To request reasonable accommodation during the application process, contact your talent acquisition manager.

Job Posting End Date :

Target Hire Date :

2024-11-01

Target End Date :