Remote Customer support Jobs in West Jordan, UT

Overview of Position

Varsity Tutors is seeking a Customer Retention Manager to join our team! The Customer Retention Manager will have a direct impact on business growth as we help more people achieve their academic goals and help us continue our national expansion. The individual in this role will lead a team of customer retention professionals and is responsible for the hiring, management, development, and performance of the team. They will lead and develop a talented customer retention team that assesses needs, renews learning memberships, strengthens client relations, and provides high-quality service to our clients. The individual in this role will work directly with other customer retention leaders and company executives and will have a direct impact on the ongoing strategies and growth of the company.

About Nerdy : Qualifications

• Demonstrated results and effective at building teams
• 3+ years of customer retention, client relations, or customer success experience
• Strong leadership qualities with the ability to coach, develop and motivate a team
• Experience developing retention plans and analyzing metrics
• Demonstrated ability to implement and train teams in strategic and effective retention techniques
• Experience in hiring, developing, and managing a high-performing retention team
• Ability to work independently and prioritize work
• Ability to work some evenings and weekends

Responsibilities

Nerdy Leadership Principles

Relentless Focus on Customers

Benefits :

Competitive Base Salary and Variable compensation (performance bonuses) plus Equity in the companyHealthcare Plans (Medical, Dental, Vision, Life)401k Company Matching Plan (No Vesting Period)PTO and Company HolidaysRemote work environmentMaternity, Paternal, and Adoption LeaveFree Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)Once-in-a-lifetime opportunity to help transform how the world learns!Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture