Customer success manager Jobs in Cedar Rapids, IA

Job Details :

Must sit in Des Moines, IA

SUMMARY :

This position is responsible for the overall customer and business development for the prepared portfolio calling on Hy-Vee and having direct and broker account responsibility. The responsibilities include but are not limited to : achieving sales volume and financial objectives; developing and maintaining strong and effective customer relationships; Alignment with the Business Units and executing key initiatives and strategies; providing effective timely and concise communication throughout the internal and external organization as it pertains to the Tyson Foods business with this customer. Direct contact with Hy-Vee corporate and PDI.

Other duties include, Present new items, close distribution voids and increase ACV. Direct communication with Customer and retail broker team on a weekly basis regarding supply, and growth opportunities. Monthly calls to review volumes and spending commitments. Leading Joint Growth Planning sessions with the customers, building category growth with our retail partners; deliver efficient and effective spending for trade promotional dollars; working closely with the Customer Development Insights Team to ensure business development is aligned with consumer behavior.

Other responsibilities include : Managing trade funds to stay within assigned budgets; properly planning expenses and staying within assigned travel and entertainment budgets; ensuring the timely resolution of financial reconciliation in Accounts Receivable, Accounts Payable, deduction management as well as timely accurate administrative duties; keeping management informed of market conditions, competitive activity and marketplace intelligence. Essential Duties and Responsibilities : Forecasts and manages attainment of AOP goals and trade budget of assigned categories collaborating with Team Members and the Customer. Manage APEX and off-line planners. Ensures tactical adherence to Category Business Plan and trade spending strategy direction across all channels. Provides input to development of the Annual Growth Plan across all BU’s and Categories. Ensure tactical execution against 4Ps tactics aligned to category strategies. Monitors and tracks key performance indicators and 4Ps objectives. Post analysis to assess strategies, tactics, and initiatives in alignment with the 4Ps for assigned categories. Work with the CDM’s, Rev Man and the CPA to review scenarios to optimize trade spending tactics. Establishes and maintain the relationships with SS&P and Sales Operations to facilitate understanding and effective category trade management at the customer level. Develops effective internal and external communications leveraging category, consumer, and marketplace insights. Leads and develops Customer Annual planning process by Category working with TPM and SS&P Team. Model behaviors that support the Tyson Foods Culture – The RIGHT Behaviors. Establishes, nurtures, and maintains productive working relationships with key external and internal stakeholders.

REQUIREMENTS :

• Education : Bachelor's degree required.
• Experience : Minimum of 5+ years of experience working with consumer-packaged goods categories; key account management and broker management.
• Special Skills : Hy-Vee experience required; Strong financial acumen including in-depth financial analysis and resulting impact to business; Intermediate-level analytical ability using proprietary and syndicated data sources.
• Communication Skills : Strong written and verbal communication skills.
• Computer Skills : Advanced computer skills; including generating spreadsheets presentations and reporting.
• Travel : 20% travel annually
• Location- Des Moines, IA

Relocation Assistance Eligible :

Work Shift :

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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