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Customer service specialist Jobs in Columbia, MO
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Customer Service Representative
Gateway FiberWright, MO, United States- Promoted
Customer Relationship Specialist
The Bank of MissouriColumbia, MO, United States- Promoted
Customer Success Specialist
SwipesumSt. Louis County, MO, United States- Promoted
Customer Relationship Specialist
The Bank Of MissouriColumbia, MO, United States- Promoted
Walgreens - Customer Service Associate
WalgreensColumbia, MO, United States- Promoted
Customer Service Technical Support
Revolution Technologiescolumbia, MO, United States- Promoted
Store Customer Service Specialist
Sherwin-WilliamsColumbia, MO, United States- Promoted
Remote Customer Service Representative
Remote Customer ServiceColumbia, MO, United States- Promoted
Customer Service (Appointment Setting)
Five Star Call CentersColumbia, MO, USCustomer Service Representative
Healthcare Components GroupMissouri, MO, USA- Promoted
Customer Service Representative(Remote)
Acro Service CorpColumbia, MO, United States- Promoted
Customer Service / Benefits Specialist (Work from Home)
Professional Career SolutionsColumbia, Missouri- Promoted
CSR - Customer Service Rep
Monstera Talent LtdMissouri Township, MO, USService Specialist
MERS GoodwillColumbia, MO, USCustomer Service Representative
CVS HealthMissouri, Work At Home, USStore Customer Service Specialist
The Sherwin-Williams CompanyColumbia, MO, United States- Promoted
Customer Service / Sales
Home DepotColumbia, MO, United States- Promoted
Customer Service Specialist - Remote ($18.50 per hour plus Bonus)
TurboTaxColumbia, MissouriCustomer Service Representative
Club Car WashColumbia, MO, USCustomer Service Representative
Gateway FiberWright, MO, United StatesJob Title : Customer Service Representative
Location : Wright City, MO
Start Date : Immediate
About Gateway :
Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.
Gateway's Beliefs About People :
Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.
Expected Outcomes and Requirements :
Gateway is hiring a Customer Service Representative to play a critical role in supporting Gateway's industry leading customer experience. The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways :
- Showcase Gateway's core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity.
- Respond to customer inquiries received by phone, email, chat, and text.
- Resolve customer questions and issues related to order status, billing, and technical troubleshooting.
- Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys.
- Effectively communicate Gateway's product and service offering.
- Inform and follow standard processes and procedures including documenting customer tickets and calls notes.
The successful candidate will bring the following to the table :
What's in it for you?