Customer service Jobs in Birmingham, AL

Last updated: 8 hours ago

Customer Service Manager

Royal Switchgear ManufacturingBessemer, AL, USA

$100,000.00 yearly

Quick Apply

CUSTOMER SERVICE MANAGER, Royal Switchgear Manufacturing Company.Take your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions fo...Show moreLast updated: 30+ days ago

Promoted

Customer Service Rep

DeployBirmingham, Alabama, USA

This role is a blend of customer service and sales requiring you to engage with potential and existing customers understand their needs and offer tailored solutions. You will drive revenue build str...Show moreLast updated: 11 days ago

Promoted
New!

Fire Alarm Service Technician

The Hiller CompaniesBirmingham, AL, US

Full-time

Hiller Birmingham - Birmingham, AL.The Hiller Companies, LLC has an immediate opening for.If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply t...Show moreLast updated: 8 hours ago

Customer Service Representative

Mosquito Authority / Pest Authority - Greater AlabamaBirmingham / Jasper, AL, US

$15.50–$21.50 hourly

Full-time

Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you!.As ...Show moreLast updated: 30+ days ago

Promoted

Customer Service

Staffmark GroupBirmingham, AL, United States

Growing global manufacturer is looking for a Customer Service Rep.This position is responsible for managing the end-to-end order processing using SAP. You would be tracking and managing inventory an...Show moreLast updated: 4 days ago

Customer Service Specialist

S&A GroupHoover, AL, US

$50,000.00–$60,000.00 yearly

As a Customer Service Representative, you’ll play a crucial role in helping potential clients discover the benefits of our programs and guiding them to the best plan upgrades.You’ll also provide ex...Show moreLast updated: 27 days ago

Promoted

Customer Service Representative

VirtualVocationsBirmingham, Alabama, United States

Full-time

A company is looking for a Customer Service Representative to provide support to product users through various communication channels. Key ResponsibilitiesCommunicate with customers through phone, e...Show moreLast updated: 17 days ago

Customer Service Representative

Circle KBirmingham, Alabama, United States of America

JOB DESCRIPTION Store 2723828 : 9401 Parkway E, Birmingham, Alabama 35215.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to ...Show moreLast updated: 30+ days ago

Retail Customer Service

EZCORPBessemer, AL

$13.50–$15.50 hourly

Full-time

Pay range is based on experience from $13.We want you to join us for a career not a job.At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow.When ...Show moreLast updated: 30+ days ago

Promoted

Customer Service Rep

Domino's FranchiseHoover, AL, United States

Customer Service Representative.We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customer...Show moreLast updated: 9 days ago

CUSTOMER SERVICE REPRESENTATIVE

Family DollarFairfield, Alabama

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. As a Family Dollar Customer Service Representative ...Show moreLast updated: 30+ days ago

Customer Service Manager

Royal Switchgear ManufacturingBessemer, AL, USA

30+ days ago

Salary

$100,000.00 yearly

Job type

Quick Apply

Job description

CUSTOMER SERVICE MANAGER, Royal Switchgear Manufacturing Company

Take your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions for an evolving grid.

RSMC is a leader in engineering, designing, and manufacturing critical componentry for electrical substations and the broader grid. Our pride lies in our long-standing partnership with utilities companies, the reliability of our products, and the technical and hands-on capabilities of our team.

The company is at an exciting inflection as we continue to expand our existing brand portfolio and deepen relationships with new and existing customers. The Customer Service Manager oversees the daily activities of Inside Sales Representatives monitoring team progress towards meeting targets.

LOCATION : Fully Onsite - 5551 Parkwest Dr, Unit 115, Bessemer, AL 35022.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Manage a diverse team of Inside Sales Representatives, Application Engineers, and support staff by setting and tracking team sales targets.
Identifying and implementing improvements in the sales administration process.
Coordinating department projects to meet deadlines.
Reporting on sales metrics and suggesting improvements; preparing monthly, quarterly, and annual sales forecasts.
Using customer feedback to generate ideas about new features or products.
Researching and discovering methods to increase customer engagement.
Ensuring sales, finance, and legal policies and procedures are met.
Building an open-communication environment for the team.
Liaising with Marketing and Product Development departments to ensure brand consistency and increase sales.
Making day-to-day decisions within the department regarding workload distribution.
Monitoring team progress towards meeting targets providing strategic coaching in selling and relationship-building skills.

QUALIFICATIONS & ATTRIBUTES :

Bachelor's degree in Sales, Business Administration or relevant field required.

7+ years' managerial work experience of a sales or customer service team required.

Experience managing and working with a geographically distributed team.

Experience integrating new product lines in an existing team.

Familiar working with a commission-based sales rep network.

In-depth understanding of the sales life cycle from receipt of customer request to quote, and order entry required.

Hands-on experience with CRM software and MS Excel knowledge; Syteline experience is a plus.

Excellent interpersonal and team management skills with proven ability to motivate team members to perform.

Strong analytical and organizational skills.

Student of the business" and problem-solving attitude.

Excellent verbal and written communication skills.

Excellent interpersonal skills and attention to detail.

WORKING CONDITIONS :

The work condition characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work primarily takes place in an office environment with routine employee engagements on the manufacturing factory floor.

May encounter occasional stressful situations.

Work may include responding to critical customer driven situations which may result in working some weekends, holidays, and after normal business hours.

PHYSICAL REQUIREMENTS :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Maintain clear and accurate records.

Understand and follow oral and written directions.

Work regular shifts to include evenings; weekends; and / or holidays as assigned. May by subject to call back, on call and / or emergency shifts.

Must possess general manual dexterity to operate computer, equipment, tools, controls, or other objects; reach with hands or arms.

Must possess mental acuity for attention to accuracy and detail.

Must see in the normal visual range with or without correction.

Must hear in the normal audio range with or without correction.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, creed, national origin, citizenship status, age, disability status, genetic information, sex, sexual orientation, gender identity or expression, pregnancy, marital status, veteran status, or any other characteristic protected by applicable federal, state or local laws.