Customer relations manager Jobs in Yonkers, NY

DUTIES AND KEY RESPONSIBILITIES :

• Greet all visitors in a warm, friendly manner.
• Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.
• Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
• Takes prospective Residents and / or families on a tour of the Facility.
• Liaison between the Bristal and community referral sources.
• Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
• Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner.
• Completion of all required move in paperwork and the collection of rent monies prior to resident move-in.
• Assist new residents to get acclimated into the community upon move in.
• Manage all marketing inventory as directed.
• Assist the Director of Community Relations to Create and / or Host Marketing / Sales events.
• Assist the Director of Community Relations to oversee accuracy of available apartment inventory.
• Assist the Director of Community Relations to maintain weekly traffic and census reports.
• Other duties as assigned by the Director of Community Relations and the Executive Director

QUALIFICATIONS :