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Customer relations manager Jobs in Garland, TX

Last updated: 2 days ago
  • Promoted
Customer Experience Manager

Customer Experience Manager

Edge Communications Solutions LLCPlano, TX, US
Full-time
Edge is an innovative provider of business technology services.We possess all of the engineering, integration, installation, and support resources required to deliver premium voice, data, Wi-Fi, ne...Show moreLast updated: 6 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

Fiberlight, LLCPlano, TX, US
Full-time
The Customer Success Manager is a blended retention role and sales support function.This role would be responsible for managing the needs of a pre-assigned external customer base of FiberLight&rsqu...Show moreLast updated: 11 days ago
  • Promoted
Customer Success Manager

Customer Success Manager

FinThrivePlano, TX, United States
The Customer Success Manager (CSM) is responsible for managing assigned Customers and supporting all aspects of Customer management activities. This role is accountable for Customer satisfaction and...Show moreLast updated: 28 days ago
Customer Relations Representative

Customer Relations Representative

Globe Life AIL - Manique SalaPlano, TX, US
Quick Apply
Job Summary : We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Sales Associate. In this role, you will be responsible for providing excell...Show moreLast updated: 30+ days ago
Ministry Relations Manager

Ministry Relations Manager

Joni and FriendsPlano, TX, US
$72,000.00 yearly
Quick Apply
Duties : Under the supervision of the Area Director support the overall objectives of Joni and Friends’ U.Perform duties and responsibilities including, but not limited to : Ministry Developmen...Show moreLast updated: 30+ days ago
WFH-Customer Relations Associate / Hotel Reservations

WFH-Customer Relations Associate / Hotel Reservations

Navigate New HorizonsTX, US
Remote
Quick Apply
Customer Relations Associate – Remote Hotel Reservation Specialist Are you passionate about hospitality and travel? Do you enjoy helping others plan seamless experiences? Join our team as a R...Show moreLast updated: 13 days ago
Manager HR Employee Relations

Manager HR Employee Relations

Altice USAPlano, TX, US, 75024
The Employee Relations Manager is a self-motivated, trusted advisor who operates with a high level of integrity and can gain the trust of stakeholders at all levels in the organization.The ER Manag...Show moreLast updated: 30+ days ago
Client Relations Manager - Entry Level

Client Relations Manager - Entry Level

Olympus ExecutivesGarland, TX, US
Full-time
Quick Apply
Here at Olympus Executives , we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking a Client Relations Manager to support our nonprofit clients,...Show moreLast updated: 8 days ago
  • Promoted
Customer Relations Associate

Customer Relations Associate

Legacy AcquisitionsPlano, TX, US
Full-time
Do you enjoy providing excellent service and building lasting customer relationships? Our team members focus on building relationships to ensure customer needs are being served.As a Customer Relati...Show moreLast updated: 22 days ago
Investor Relations Manager

Investor Relations Manager

CinemarkPlano, TX
Full-time
As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks.With 500+ theatres and nearly 6,000 screens. we're truly a global presence of 20,0...Show moreLast updated: 30+ days ago
Agent Relations Manager

Agent Relations Manager

Clever Real EstateTexas, United States
$90,000.00–$120,000.00 yearly
Remote within state of Texas; expect 15-20% travel.Clever Real Estate is a venture-backed real estate technology company on a mission to revolutionize the way people buy, sell, and manage real esta...Show moreLast updated: 30+ days ago
  • Promoted
Customer Relations Lead

Customer Relations Lead

Raising Cane'sPlano, TX, US
Full-time
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals.Our Crew make it happen, our Culture makes it unique and the Community makes it a...Show moreLast updated: 7 days ago
  • Promoted
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Adrian Valdez - State Farm AgentRowlett, TX, US
Full-time
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...Show moreLast updated: 30+ days ago
  • Promoted
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Willis Morrison - State Farm AgentPlano, TX, US
Full-time
As a Customer Relations Representative - State Farm Agent Team Member with Willis Morrison - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth...Show moreLast updated: 22 days ago
  • Promoted
Staff Relations Manager

Staff Relations Manager

VirtualVocationsPlano, Texas, United States
Full-time
A company is looking for a Staff Relations Manager for a remote contract position.Key ResponsibilitiesAssist the Staff Relations Lead in supporting US Operations and advise on employee relations is...Show moreLast updated: 2 days ago
Customer Relations Analyst

Customer Relations Analyst

NRG EnergyTexas, US
Essential Duties / Responsibilities.Manage all third-party complaints (BBB, State Attorney, DOI, litigation, etc.This would require customer engagement, claim evaluation / decision, independent discret...Show moreLast updated: 30+ days ago
  • Promoted
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Daniel Borden - State Farm AgentPlano, TX, US
Full-time
As a Customer Relations Representative - State Farm Agent Team Member with Daniel Borden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth...Show moreLast updated: 30+ days ago
  • Promoted
Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Chadd Kawata - State Farm AgentRichardson, TX, US
Full-time
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!...Show moreLast updated: 30+ days ago
Manager, Employee Relations

Manager, Employee Relations

Hyundai Capital AmericaPlano, Texas, United States
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance,Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, ...Show moreLast updated: 30+ days ago
Developer Relations Support Manager - 30390

Developer Relations Support Manager - 30390

Splunk IncTexas, United States
$159,200.00–$218,900.00 yearly
Splunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliabl...Show moreLast updated: 30+ days ago
Customer Experience Manager

Customer Experience Manager

Edge Communications Solutions LLCPlano, TX, US
6 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description : COMPANY OVERVIEW

Edge is an innovative provider of business technology services. We possess all of the engineering, integration, installation, and support resources required to deliver premium voice, data, Wi-Fi, network security, connectivity, and IT solutions.

JOB DESCRIPTION

The Customer Advocate is the liaison between our clients and support teams, ensuring exceptional service delivery, timely issue resolution, and a seamless support experience. You will be responsible for advocating for the client's needs, managing escalations, and maintaining strong relationships to enhance overall satisfaction.

Responsibilities

  • Act as the single point of contact between our clients and Edge internal teams to ensure Edge is delivering services as committed.
  • Solicit and share client feedback with internal departments to assist with Edge’s continuous improvement program and to improve the customer experience.
  • Follow up on feedback provided by the client end users.
  • Educate clients on IT policies, procedures, and best practices.
  • Escalate issues where appropriate and promptly follow up with the client to ascertain satisfaction.
  • Facilitate the resolution of client needs / issues cross-departmentally as required.
  • Build strong relationships with internal teams to ensure fast resolution and collaborative processes.
  • Generate and present weekly and monthly client-facing reports demonstrating the value Edge brings to our client’s core business.
  • Set up, prepare for, and lead weekly, bi-weekly, and monthly calls with our current clients to continue to foster an excellent relationship between the client and Edge.

Requirements : Qualifications

  • 1-2 years of client service or account management experience
  • Knowledge of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
  • Excellent customer service and telephone skills
  • Impeccable written and verbal communication skills
  • Detail-oriented and analytical
  • Strong team player
  • Self-starter
  • Consultative approach with proven relationship-building experience
  • Thrives in a multi-tasking environment and can adjust priorities on the fly
  • Good time management skills and self-motivated
  • Ability to manage multiple client issues with a high level of professionalism.
  • Familiarity with SLA management and reporting.
  • BENEFITS

    We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.