Customer experience manager Jobs in Grand Rapids, MI
Last updated: 9 hours ago
At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions.As an award-winning leader in Workplace Technology, we specialize in document workflow solution...Show moreLast updated: 4 days ago
Deliver sales goals using appropriate resources available, balancing volume and profit goals and managing a dynamic environment to achieve results.
Develop and deliver ambitious, articulate, consult...Show moreLast updated: 18 hours ago
Times New Roman",serif"> All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes.Our assortment of brands is always changing, but our mission to provide the ...Show moreLast updated: 11 days ago
Terryberry is looking for a customer focused, service oriented individual to join our Customer Account Management Team! Ideally, you will have had prior customer service experience, and you are som...Show moreLast updated: 22 days ago
Are you driven to solve the right problems? Do you thrive on elevating others to be the best versions of themselves and enabling them to transform insights into compelling experiences? If so, let’s...Show moreLast updated: 30+ days ago
Remote Customer Experience Agent Are you a dedicated, customer-focused professional looking to make a difference in a fully remote environment? We’re seeking a Remote Customer Experience Agen...Show moreLast updated: 3 days ago
At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions.As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and ...Show moreLast updated: 9 hours ago
Above Roofing has been a trusted name in roofing for over 28 years, committed to providing quality, reliability, and exceptional customer service.
We take pride in our dedicated team, our client-cen...Show moreLast updated: 4 days ago
The Assistant Account Manager works under the direction of the Account Manager or Senior Account Manager to serve and interact with customers, prepare orders for production, and perform other cleri...Show moreLast updated: 12 days ago
JOB DESCRIPTION • •+ • •Start Date : 2 / 24 / 2025 • •+ • •Training : • • 4 weeks (Hours : Monday - Friday 8 : 00am - 4 : 30pm CST).
No time off allowed during training.Shift • • - Call Center Open from 7 : 00am - 7 : ...Show moreLast updated: 3 days ago
This position is responsible for leading a team of creative resources to design, test, and deliver digital user experiences that support Highmark's strategic roadmap.
This individual will lead a tea...Show moreLast updated: 30+ days ago
Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals.
Our branch colleagues have an opportu...Show moreLast updated: 30+ days ago
Job Title : Remote Customer Onboarding Manager (Remote, USA).Job Type : Remote Commission-Only.Compensation : Performance-based.
We are hiring a detail-oriented Customer Onboarding Manager to ensure a ...Show moreLast updated: 4 days ago
- Promoted
Remote Customer Experience Representative
AD Solutions Inc.Grand Rapids, MI, USRemote
Full-time
- New!
Manager Customer Business
Lamb WestonRemote MichiganRemote
Full-time
Retail Customer Experience Coordinator
TJX Companies, Inc.Kentwood, MI, US$14.00–$14.50 hourly
- Promoted
Customer Account Manager
TerryberryGrand Rapids, MI, United StatesFull-time
Manager of Product Experience
Cardinal HealthMichigan, MI$102,000.00–$152,985.00 yearly
Full-time
Customer Service - Self Storage Manager
Public StorageGrandville, MI Our Property Managers get to work independently at multiple locations; spending time both inside and outside.We assess customer storage needs and make suggestions, including selling packing and mov...Show moreLast updated: 30+ days ago
Customer Experience Manager FT
MichaelsWalker, 3310 Alpine Ave NW, Unit 5 Store - GRAND RAPIDS-WALKER, MIQue ferez-vous?.Offrir une expérience de magasinage centrée sur la clientèle en gérant et en.
Diriger les processus omnicanaux.Maintenir les normes de rangement du mag...Show moreLast updated: 30+ days ago
Remote Customer Experience Agent-Online
Jewels Travel DestinationsMI, USRemote
Full-time
Quick Apply
Intern / Co-Op - Customer Experience
Consumers EnergyMI, US Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities.
Michigan's 10 million residents - caring for ...Show moreLast updated: 30+ days ago
- Promoted
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1Grand Rapids, Michigan Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
- Promoted
- New!
Remote Customer Experience Representative
AD / SolutionsGrand Rapids, MI, United StatesRemote
Full-time
Customer Experience Coordinator (Part-Time)
Above Roofing Inc.Jenison, MI, US$17.00–$19.00 hourly
Part-time
Quick Apply
- Promoted
Assistant Customer Service Manager
TSG - The Sheridan GroupWyoming, MI, United StatesFull-time
- Promoted
Rep, Customer Experience - Outbound - Remote - (Bilingual Spanish required)
Molina HealthcareMI, United States$20.29–$28.82 hourly
Remote
Full-time
Customer Service Manager
SpartanNashGrand Rapids, MI At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation.We do this for our supply chain customers and U.
In fact, we see a day when each will say,.Our Sparta...Show moreLast updated: 30+ days ago
Manager User Experience Design
Highmark HealthMI, Working at Home, Michigan$170,800.00 yearly
Full-time
Retail Customer Experience Coordinator
MarshallsKentwood, MI, 49546 All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes.Our assortment of brands is always changing, but our mission to provide the surprises that make the eve...Show moreLast updated: 30+ days ago
Customer Experience Banker-(Grand Rapids, MI)
Huntington National BankGrand Rapids, MIFull-time
- Promoted
Remote Customer Onboarding Manager
Mortgage BenefitsGrand Rapids, MI, USRemote
Full-time
Remote Customer Experience Representative
AD Solutions Inc.Grand Rapids, MI, US4 days ago
Job type
- Full-time
- Remote
Job descriptionHigh school diploma or equivalent required; AA or AS and above degree preferred. Previous experience in customer service in an office or administrative role required. Excellent communication skills, both written and verbal. Clear and professional speaking voice Strong problem-solving and decision-making skills. Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations Ability to push, pull and lift up to 25 lbs occasionally. Ability to type and operate office technology.
Job Description
Job Description
At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Tampa, Melbourne, and Jacksonville, we’re rapidly growing and looking for ambitious individuals to join our team.
We are seeking a motivated and customer-focused administrator to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service, administration, and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.
Responsibilities :
- Responding to customer inquiries and customer needs via phone, email, chat, in a timely and professional manner.
- Resolving customer issues and complaints in a friendly and efficient manner.
- Providing information, troubleshooting, and technical support to customers.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with service and support teams to ensure customer satisfaction.
- Participating in training sessions to improve product knowledge and customer service skills.
- Communicating with customers to gather feedback on products, services, and needs.
- Documenting and updating customer records.
- Routing and assigning service calls to ensure desired service response times are met.
- Providing regular updates to management on customer feedback, concerns, and issues.
- Collaborating with other departments to ensure that customer needs are being met.
- Participating in team meetings and providing input on ways to improve the customer experience.
Qualifications :
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