Talent.com

Remote Customer care Jobs in Jacksonville, FL

Last updated: 20 hours ago
Senior Total Loss Customer Care Specialist - Remote

Senior Total Loss Customer Care Specialist - Remote

IAAFL null, US
Remote
Full-time
Here at IAA, an RB Global, Inc.Senior Total Loss Customer Care Specialists are an important part of our vehicle life cycle process, providing vehicle owners with the information they need to naviga...Show moreLast updated: 30+ days ago
Customer Care Representative- Delivering Veteran Benefits : REMOTE

Customer Care Representative- Delivering Veteran Benefits : REMOTE

GLOBE LIFE : AO - Jacqueline PrietoFL, US
Remote
Quick Apply
This position allows you to earn an incredible living while enjoying the freedom and flexibility of working from home.We’re looking for enthusiastic, hard-working individuals to join our team...Show moreLast updated: 30+ days ago
Customer Advocacy Manager, Customer Storytelling

Customer Advocacy Manager, Customer Storytelling

BlackbaudRemote, Florida, US
Remote
Full-time
Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team.As the leading software exclusively dedicated to powering social impact, expand wh...Show moreLast updated: 30+ days ago
Care Manager

Care Manager

Centene CorporationJacksonville, 5115 Normandy Blvd, Unit 1, US
$54,000.00–$97,100.00 yearly
Remote
Full-time
You could be the one who changes everything for our 28 million members.Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll ha...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

OceansFL, US
$100,000.00–$130,000.00 yearly
Remote
Full-time
Quick Apply
Position - Customer Success Manager.Real people, real partnership, real impact.At Oceans, we help the best and brightest to take advantage of opportunities that otherwise wouldn’t be available to t...Show moreLast updated: 12 days ago
Customer Success Consultant

Customer Success Consultant

RELX Inc. CompanyFlorida
Remote
Full-time
As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients.You will serve as the main point of contact for clients of the assigned solution, ensuring their su...Show moreLast updated: 30+ days ago
Customer Relations Specialist

Customer Relations Specialist

WileyFlorida, USA
Remote
Want a casual work environment filled with energy, cutting-edge creativity, and a fast pace? Enjoy the benefits of working for a large organization but enjoying the agility, creativity, and fun of ...Show moreLast updated: 30+ days ago
  • New!
Manager Customer Business

Manager Customer Business

Lamb WestonRemote Florida
Remote
Full-time
Deliver sales goals using appropriate resources available, balancing volume and profit goals and managing a dynamic environment to achieve results. Develop and deliver ambitious, articulate, consult...Show moreLast updated: 20 hours ago
  • Promoted
REMOTE Customer Service Representative

REMOTE Customer Service Representative

Keynote Business SolutionsJacksonville, FL
Remote
KEYNOTE BUSINESS SOLUTIONS is Growing!.Full-Time REMOTE Customer Service Representatives.REMOTE Customer Service Representative. In this role, you will be the first point of contact for our customer...Show moreLast updated: 30+ days ago
  • Promoted
Remote - Customer Service Sales

Remote - Customer Service Sales

HMG CareersJacksonville, FL, United States
$67,000.00–$75,000.00 yearly
Remote
Full-time
About the job Remote - Customer Service Sales.Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?. Our ideal candidate embodies qualit...Show moreLast updated: 7 days ago
  • Promoted
Remote Customer Service Representative

Remote Customer Service Representative

Virgo and Aries LlcJacksonville, FL, United States
Remote
Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations!.Are you a customer-focused superstar with a passion for going above and. Are you ready to unleash your po...Show moreLast updated: 12 days ago
Customer Data Specialist

Customer Data Specialist

CovetrusFlorida
$16.98–$28.29 hourly
Remote
Full-time
The Customer Data Specialist will work as part of a team responsible for maintaining and updating various elements of customer data in numerous systems depending on the nature of the data.The accur...Show moreLast updated: 30+ days ago
Manager, Customer Experience

Manager, Customer Experience

CFA InstituteRemote, FL
Remote
Full-time
As the Manager, Customer Experience, you will have the opportunity to : .Management of nurture activities and experiences in support of the candidate, candidate-to-member, and member journeys to help...Show moreLast updated: 30+ days ago
  • Promoted
REMOTE - Customer Service / Sales Support

REMOTE - Customer Service / Sales Support

Henrie AgencyJacksonville, FL, United States
Remote
Full-time
Coachable and willing to listen to and implement advice given from Mentors and Leaders.Strong moral compass - do the right thing even when no one is looking. Willingness to grow both personally and ...Show moreLast updated: 7 days ago
  • Promoted
Customer Care Representative - Remote

Customer Care Representative - Remote

Teleperformance USAFL, United States
Remote
Overview • • • •About TP • •Teleperformance is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline the...Show moreLast updated: 12 days ago
Customer Service Representative

Customer Service Representative

CVS HealthFlorida, Work At Home, US
$17.00–$29.88 hourly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Customer Success Manager

Customer Success Manager

RevalizeJacksonville, Florida, United States
Remote
The Customer Success Manager will be responsible for managing renewals and retention of an assigned set of accounts.The CSM is responsible for the post-sale experience inclusive of driving product ...Show moreLast updated: 11 days ago
Customer Care Representative - Remote

Customer Care Representative - Remote

TeleperformanceFL, US
Remote
This position will require you to use your own personal device (desktop, laptop or tablet).Devices must have Windows 10 (Windows 11 preferred), minimum of 4GB RAM (8GB preferred).No need to head in...Show moreLast updated: 30+ days ago
  • Promoted
Customer Escalation Representative - Remote

Customer Escalation Representative - Remote

Canon USA & AffiliatesFL, United States
Remote
About the Role • •Canon ITS is seeking an experienced and dedicated Customer Escalation Representative to join our exceptional team of courteous and friendly Customer Service Professionals.As a value...Show moreLast updated: 12 days ago
Customer Service Representative

Customer Service Representative

Better Health GroupRemote, FL
$17.00–$20.00 hourly
Remote
Full-time
Are you looking for a career opportunity that will help you grow personally and professionally?.Do you have a passion for helping others achieve Better Health?. Are you ready to join a growing team ...Show moreLast updated: 30+ days ago
Senior Total Loss Customer Care Specialist - Remote

Senior Total Loss Customer Care Specialist - Remote

IAAFL null, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Here at IAA, an RB Global, Inc. company, our Senior Total Loss Customer Care Specialists are an important part of our vehicle life cycle process, providing vehicle owners with the information they need to navigate our title procurement process.

Senior Total Loss Customer Care Specialists embody our main values of "accountability" and a "will to succeed" through coordinating with vehicle owners and members every step of the way. Helping to keep our customers informed, answering questions, and maximizing their expertise to ensure we're delivering excellent results and setting realistic timelines and expectations.

What makes this role even better?! It's virtual / remote and can be located anywhere in the United States, with only occasional travel needed to local IAA facilities. And don't worry, we have the equipment covered, all you need is high-speed internet and a private work area.

At IAA we believe in each other and our teams. As such, each employee may be asked to change functions in order to support our needs. These responsibilities may include phone support to inbound and outbound calls, claims and work order processing, and preparing salvage documentation. In order to be successful in this role, employees will need to be willing and able to rotate among these priorities to provide top-tier support to our growing customer base.

What Do IAA Total Loss Customer Care Specialists Do?

  • Review new file assignments to conclude the most effective handling procedures required to acquire title documents based on established guidelines.
  • Handles telephone inquiries on claim status about the total losses title process.
  • Obtain and review reports, statements, records, and related materials to inform process decisions within established guidelines and own first-level service recovery efforts and critical issue resolution.
  • Have direct ownership of first and second-level service recovery efforts and escalations.
  • Ensures that all documents pertaining to a claim are electronically attached and labeled in the file management system.
  • Responds to all correspondence in accordance with the established accountability standards.
  • Provides vehicle owners with the information they need to navigate the title procurement process by clearly setting expectations and outlining the next steps.
  • Communicate when all documents have been received so the process can flow
  • Provides relationship and professional service to customers, peers, and partners
  • Act as a mentor within the department in areas of subject matter expertise. Assists with onboarding and training peers.
  • Execute with speed and urgency to conclude, communicate, and obtain all documentation required to prepare the vehicle for sale.
  • Address assigned inventory of salvage vehicles to drive effective results, using state-specific methods and processes.
  • Learns and maintains detailed knowledge of state salvage and title laws for assigned states and may aid partners by answering questions about owner-retained salvage laws and salvage title laws.
  • Documents files to include all key procedures, next steps about title process, interactions with customers, vehicle providers, and internal partners.
  • May be asked to step in as team lead while the supervisor is unavailable.
  • Act as primary account point of contact for low-volume accounts.
  • Help with other functions and duties as needed.
  • Duties are subject to change, based on needs.

What are the Requirements?

  • 4 or more years prior auto insurance claims handling experience
  • Excellent written, verbal, communications skills while collaborating with different departments
  • High School Diploma or equivalent
  • Some college education preferred
  • Experience handling vehicle titles and state-specific documents preferred
  • Proficient with Microsoft Office software suites (Word, Outlook, Excel)
  • High-speed internet is required when working remotely
  • Ability to handle difficult and stressful situations with professional composure
  • Proven experience analyzing, organizing, and prioritizing work while making deadlines
  • Work evenings, nights, and weekends as necessary
  • Work in a fast service-oriented environment
  • Process and handle confidential information with caution
  • In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD / LTD, Life Insurance / AD&D, paid holidays, and vacations.

    California, Connecticut, Colorado, Maryland, Nevada, Rhode Island Residents Only : The salary range for residents listed above is $20.00 to $26.00 . Pay is based on several factors including but not limited to education, work experience, and certifications.

    About IAA, an RB Global, Inc. company :

    IAA, an RB Global, Inc. company (NYSE : RBA) and (TSX : RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)