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Contact tracing Jobs in Boston, MA
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Contact Center Specialist I
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Customer Service Representative I, RMV - Contact Center
State of MassachusettsQuincy, MA, United StatesContact Center Specialist I
Northern BankWoburn, MA, US- Full-time
Job Description
Job Description
The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and services.
ESSENTIAL FUNCTIONS
- Responds to inquiries and requests from external, internal, and potential customers
- Guides online users through the Banks consumer and business electronic banking services, including but not limited to, mobile banking, RDC, bill-pay, and external transfers
- Research and resolve issues related to the Bank’s products and services
- Troubleshoot customers’ ability to perform online and mobile banking functions
- Provide assistance with password resets
- Stay current with information systems and training
- Processes account maintenance requests and other data entry functions
- Performs other deposit related functions as may be required
- Promotes and sells new products to existing and / or potential customers thorough a relationship-based approach
- Assists customers opening on-line accounts while detecting and preventing fraud
JOB QUALIFICATIONS
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook ( / NorthernBankM A / ), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company / northern-bank-ma / ).
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