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Lerman Holding CO IncSouth Bend, IN, United States
14 days ago
Job description
Description : Responsibilities :
Responsible for training and supervision of Account Managers.
Responsible to make sure Account Managers are fulfilling their job responsibilities and customer needs.
Effective management of CNA's (Credit Not Allowed) taken by our customers
Monitor and maintain reporting and metrics
Arrange for coverage for Account Managers when needed. (Vacations, sick days.)
Handle calls from customers who have problems and need to talk to a manager.
Drive continuous improvement projects related to processes like quoting, stocking levels, packaging, and shipments to customers.
Coordinate all quoting activities working closely with SBBU manager.
Work closely with the Director of Sales for the North, Director of National Accounts and all the Commercials Managers for the North to ensure alignment in our selling activities.
Create an environment that fosters a high level of employee engagement with the Account Managers. Developing team members to achieve their potential.
Collaborate effectively with all the functions in the business including Materials, Scheduling, Operations, Quality, and Logistics.
Requirements :
Experience & Education :
Ability to operate computer and working knowledge of SW System.
Some understanding of machine capabilities and ASTM specifications for material grades.
Above average communication skills, customer service and ability to deal with different personalities.
Ability to lead and organize employees.
Experience and knowledge of steel, the steel industry, and commodity-based markets.
Four-year degree preferred
At least 10 years of experience and knowledge of steel, the steel industry, and commodity-based markets preferred
Minimum 5 years of management or supervisor experience