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Driven Brands6569 Roswell Road, Sandy Springs, GA 30328
30+ days ago
Job type
Full-time
Job description
Description
Specific responsibilities include :
Under direction of the Site Manager, provides training and oversight to site employees and provides general operational guidance; serves as role model to team members
Assists with recruitment, interviewing, onboarding, and training of new crew members.
Provides exceptional customer service to those entering and leaving the site for a great customer experience
Ensures policies, practices and procedures are understood and followed by team members and customers
Creates crew schedules and submit timesheets to payroll
Performs opening and closing procedures
Conducts quarterly employee evaluations
Assists the customer in selecting oil type and other services
Process payment for services performed
Maintains inventory and cleanliness of shop floor, office, and bathrooms
Performs Technician duties as needed to ensure quality and timely customer service
Drain motor oil, change oil filters, and perform other auto services as necessary
Communicates information that requires some explanation or interpretation
Skills / Qualifications / Physical Requirements :
Must have a valid driver’s license
Able to bend or stand at least 80% of the time; must be able to maneuver in and out of a shallow 3' deep pit used to position self safely under cars
Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling, and turning
Capable of working any day of the week including Sundays and work in hot / cold weather conditions
Basic computer skills : ability to use a keyboard and a mouse to correctly collect and enter information into a point of sale system
Exceptional customer service skills
Where applicable : ability to obtain a state-issued inspector’s license is preferred
Attention to detail
Ability to communicate clearly and effectively with customers and team members
Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals