Clinical support specialist Jobs in Phoenix, AZ

Job Description

Job Description

Description Introduction

Paragonix Technologies markets organ transportation devices that safeguard organs during the journey between donor and recipient patients. Our devices incorporate clinically proven and medically trusted hypothermic preservation techniques in a novel suspension system to provide unprecedented physical and thermal protection. Our product portfolio spans cardiac, thoracic, and abdominal preservation devices to improve donor organ quality and extend donor organ transport time. Paragonix also markets transplant services and organ screening to the transplant community.

Position Overview :

Reporting to the Clinical Director, the Clinical Specialist position is a critical member of the clinical and sales team. The Clinical Specialist will be located no further than 30 minutes away from a major airport. Responds to requests for on-site clinical support throughout Paragonix's territories, up to and including the entire US. This individual will be responsible for guiding and making recommendations to the surgical team in proper usage of the device according to the device Instructions for Use. The guidance and recommendations will be specific to each individual organ. In addition, the role includes support in sales activities as directed by the Regional Territory Manager.

Primary responsibilities will include :

• Providing guidance and recommendations to medical transplant teams in the proper, safe, and effective use of highly specialized organ preservation equipment for use in organ transplant procedures. This position requires highly specialized knowledge of the organ preservation device and the ability to make quick, independent decisions and provide independent guidance on the proper and effective use of the organ preservation equipment.
• Making independent, real-time decisions and providing independent, real-time guidance and recommendations for time-critical organ transplant situations to both the medical team removing the organ from the donor, and the medical team performing the transplant operation.
• Responsible for guidance and recommendations on the use of the Paragonix App and training medical personnel to enable the safe and effective use of organ preservation equipment on a case-by-case basis to meet their particular circumstances.
• Provide guidance and recommendations to medical teams with urgent support on usage of organ preservation devices and associated applications on an independent, case-by-case basis in matters of time-critical transplant situations.
• Responsible for independently establishing and maintaining credentialing at client facilities.
• Independently secures personal transportation to meet critical medical time constraints and submits via expense reporting system.
• Provides feedback to Clinical Director, Manager of Clinical, Technical Support, and Analytics, and Regional Territory Manager upon completion of a transplant case.
• Required to maintain supply of field inventory as needed by Paragonix for case related activity.
• Supply depot and transportation partner field inventory management
• Must ensure appropriate documentation is submitted timely as designated by Clinical Director.
• Urgent support line coverage as designated by Clinical Director and Manager of Clinical, Technical Support and Analytics.
• In person / remote customer training and education for all Paragonix devices.
• Supporting Sales duties as assigned by Clinical Director.
• Serving as the in-person face and representative of Paragonix through the most critical period of use of the company's devices to ensure proper guidance and recommendations are provided during the entire advanced organ preservation process.

Required Skills :

Other Requirements :

Description Conclusion