Client success manager Jobs in Sioux Falls, SD

Job Description

Job Description

Job Description :

The Client Relationship Manager will report to the Director of Client Relationship Management and is responsible for working directly with designated Goal Solutions clients as the primary contact to manage the relationship, coordinate periodic meetings with each client including relevant internal subject matter experts, handle escalated items, identify new growth opportunities, and ensure client satisfaction. The Client Relationship Manager will have an in-depth understanding of the services divisions amongst the Goal company working cross-functionally interacting with operations leaders, program management and other departments, to respond quickly to and resolve client issues and concerns. This role will also be key in providing feedback to senior management to improve the overall client relationship and success of both organizations.

Responsibilities : Client Support

• Primary contact for the client : answer questions, provide assistance, align resources, and proactively communicate
• Provide problem resolution : take the lead in identifying issues and finding mutually agreeable resolution for both the client and Goal Solutions
• Track and manage client requests, clearly communicating expectations regarding various requests, priorities, timelines, and any associated costs
• Liaison and advocate between client and operations to ensure mutual understanding of needs and enhancements
• Regularly communicate key enhancements, system changes, downtime, etc. to clients
• Manage special projects that involve client communication, decisions, and execution
• Lead regularly scheduled client meetings, engaging appropriate internal stakeholders, managing agenda, notes and assignment of action items
• Ensure program documentation is current for supported clients
• Maintain a working knowledge of key clients active programs and key contract provisions
• Other duties as assigned

Program Performance

Business Growth

Education & Other Minimum Requirements

Bonus points if you have :

Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to :

401(k) + company match up to 4%

Learn more about our benefits by viewing our 2025 Employee Benefits Brochure.

Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise.

Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services. Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.

Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community. Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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