Client service associate Jobs in Arlington, TX

As a Client Services Representative, you'll be a key player in building strong relationships and ensuring their success. The Client Services team is the heart of our customer experience. We provide ongoing support, and ensure they're maximizing the value of our products and services. We're a collaborative team with a focus on excellence, and we thrive in a fast-paced environment. If this sounds like you please apply and call 301 926 7800.

Job Responsibilities

• Interfaces with customers to resolve 1st and 2nd tier / escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.
• Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Creates and maintains logs, reports, records and files.
• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations.
• May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and / or other departments.

Qualifications