Client relationship manager Jobs in Norfolk, VA

Description

Client Manager

Job Overview :

This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability.  Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality.  Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts.  They will own the client relationship and will serve as the primary point of contact for assigned clients.  This position will report directly to the Branch Manager.

Essential Functions and Responsibilities :

• Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met.
• Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business.
• Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed.
• Conducts regular business reviews with clients to assess expectations (to be documented) as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development.
• Identifies, estimates and presents opportunities for new business and enhancements.
• Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color).
• Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios.
• Effectively manages and completes the client transition from the Sales Team to the Operations Team.
• Ensures familiarity with each job’s specifications that each account has a solid communication plan in place and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work.
• Provides client feedback to the Operations Team in a manner that allows the Operations Team to effectively facilitate change / corrective action.
• Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites, and schedules regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing.

KPI’s :

Minimum Qualification :

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling  1-833-222-3066 . We partner with the Department of Homeland Security / U.S. Customs and Immigration Service to e-Verify all newly hired employees.

Benefits

We offer a competitive benefits package that provides a foundation of support for the health, safety, and security of you and your family. We are proud to extend a broad selection of benefits to meet your needs—and medical, dental, and vision benefits start on the first day of employment.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security / U.S. Customs and Immigration Service to e-Verify all newly hired employees.

An Equal Opportunity Employer.

Please note :

Notice to Agencies : We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment / staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.