Care coordinator Jobs in Nashville, TN

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Care Coordinator is responsible for compassionately helping clients and individuals and their families with the insurance and billing complexities that arise when diagnosed with complex illnesses, recovering from a traumatic medical event, and / or providing general client support. This role administratively supports the team and assists clients and individuals and their families in insurance navigation of benefits, billing related issues, claims inquiries, general customer service assistance and addresses issues that impact quality of life and outcomes.

How You Will Contribute

General care coordination duties including :

Assist clients and individuals and their families with locating plan friendly providers or facilities.

Assist in preventing and / or resolving delay in care by educating providers / facilities on insurance.

Confirm the deployment and receipt of ancillary services such as home health, DME, radiology, and community based social services.

Aid and resolves issues regarding claims, billing, and payment of healthcare services.

Educate clients and individuals and their families on benefits plans including items such as : deductibles, in / out of network inquiries, and estimation of benefits (EOB’s), and plan types.

Provides an excellent experience through direct communication.

Calls external facilities and providers to execute on care plan issues for clients and individuals and their families.

Make outbound client calls to coordinate individual needs.

Assist with locating community resources for clients and individuals and their families.

Assist team with faxing, documentation, and telephone support.

Skills & Experience to Be Successful

Bachelor’s degree preferred

High school diploma

TN Life and Health License (obtain within 90 days of employment)

Proficient with Microsoft Office.

A minimum of two (2) years of related experience or equivalent, preferably in a physician office or medical provider.

Experience in employee benefits industry preferred.

Previous experience in medical claims or billing preferred.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including :

Medical / Rx, Dental, Vision, Life Insurance, Disability Insurance

ESPP; 401k; Student Loan Assistance; Tuition Reimbursement

Free Mental Health & Enhanced Advocacy Services;

Paid Time Off, Holidays, Preferred Partner Discounts and more.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.