Call centre supervisor Jobs in Rockford, IL
Last updated: 8 hours ago
Provide real-time management of maintenance and project service calls to ensure that Burroughs technicians are as efficient as possible, and that customer SLAs are met to the greatest extent possib...Show moreLast updated: 19 hours ago
COMMUNITY MAINTENANCE SUPERVISOR$2500 sign-on bonusRelocation Assistance100% Paid Rent (must pay utilities)Top-notch Monthly Bonus ProgramResponsibilitiesInspecting and coordinating maintenance tas...Show moreLast updated: 19 hours ago
Nurse Supervisor Career Opportunity.Leading with Heart : Your Journey Starts Here.Seeking a career that's both personally enriching and professionally rewarding, close to home? Encompass Health ...Show moreLast updated: 4 days ago
Bridge to thousands of biopharma companies and their patients.Our investment is in People who make an impact, drive progress and create a better tomorrow.
Our strategy includes building teams across...Show moreLast updated: 30+ days ago
Prairie State Legal Services is a nonprofit legal aid organization that provides civil legal services to low-income, elderly, and people with disabilities.
PSLS has 11 offices serving 36 counties th...Show moreLast updated: 22 days ago
Wintrust is a financial holding company with approximately $62 billion in assets whose common stock is traded on the NASDAQ Global Select Market.
Guided by its “Different Approach, Better Results” p...Show moreLast updated: 21 days ago
Service Manager at our location in Warrenville, IL.The Service Manager position plays a key role in effectively accomplishing the goal of providing residents with a clean, well maintained living en...Show moreLast updated: 1 day ago
Model a high energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
Responsible for the supervision, training and coordination of job duti...Show moreLast updated: 8 hours ago
Stable and growing organization.Professional, positive and people-centered work environment.Comprehensive benefits package : Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and pe...Show moreLast updated: 18 days ago
Hard Rock - JobID : 36883 [Service Attendant] As an Usher at Hard Rock, you'll : Greet guests and scan tickets and / or escort guests to their proper assigned seats.
Acknowledge all guest related issue...Show moreLast updated: 7 days ago
D Aceto Services LLC is seeking a friendly and motivated Call Center Associate to join our remote team.In this role, you will be the first point of contact for our customers, providing excellent se...Show moreLast updated: 30+ days ago%2C%20Inc.)
The Usher ensures a seamless and enjoyable experience for guests attending live performances.The Usher assists guests with ticketing, providing directions around the theater, and answering question...Show moreLast updated: 9 days ago
Have you ever enjoyed Arnold®, Brownberry® or Oroweat®bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®,Entenmann's® or Marinela® cake or donut? If the answer is yes, the...Show moreLast updated: 19 hours ago
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth.
At the core of what Self-Help does is a drive to create ...Show moreLast updated: 5 days ago
Representative Responsibilities : .Provide exceptional customer service through phone and online communication.Process payments, set up payment arrangements, and handle account inquiries.Accurately d...Show moreLast updated: 4 days ago
Job Title : Production Supervisor.The Production Supervisor at Rusco Manufacturing plays a critical role in overseeing the daily operations of the production floor.
This position is responsible for e...Show moreLast updated: 30+ days ago
Are you passionate about helping others and making a difference? Family Credit Management, a nationwide leader in debt management, is seeking friendly, compassionate, and focused individuals to joi...Show moreLast updated: 3 days ago
NA, Home Health Aid (HHA) or Caregiver.On Call Weekend Caregiver Team,.Seniors Home Care has been recognized by Home Care Pulse as an "Employer of Choice" and "Provider of Choice"&nb...Show moreLast updated: 30+ days ago
A company is looking for a Call Monitoring Specialist to join their quality assurance and compliance department.Key Responsibilities : Audit recorded and live calls to ensure compliance with company ...Show moreLast updated: 17 hours ago
Essentials Duties and Responsibilities : .Promoting and implementing Berner’s values, work ethics, and team concept approach in all supervisory techniques.
Conducting daily production meetings with th...Show moreLast updated: 11 days ago
- Promoted
- New!
CALL MANAGEMENT ASSOCIATE
Burroughs, Inc.IL, United StatesFull-time
- Promoted
- New!
Maintenance Supervisor
At Work Personnel ServiceRockford, IL, United StatesFull-time
- Promoted
Nurse Supervisor
Encompass HealthRockford, IL, USTemporary
Supervisor, Maintenance
PCI Pharma ServicesRockford, IL, USAFull-time
- Promoted
Grant Supervisor
Prairie State Legal ServicesRockford, IL, US$70,000.00–$98,078.00 yearly
Full-time
- Promoted
Teller Supervisor
Wintrust FinancialGreat Lakes, IL, United StatesFull-time
- Promoted
MAINTENANCE SUPERVISOR
Marquette ManagementIL, United States$70,000.00–$80,000.00 yearly
Full-time
- Promoted
- New!
Teller Supervisor
First Community Credit UnionRockford, IL, United StatesFull-time
- Promoted
Operations Supervisor
Dayton FreightRockford, IL, United States$70,000.00 yearly
Full-time
- Promoted
EVENT USHER (ON CALL)
Hard RockRockford, IL, United StatesFull-time
- Promoted
Call Center Associate (Remote)
D Aceto Services LLCRockford, IllinoisQuick Apply
- Promoted
EVENT USHER (ON CALL)
Hard Rock International (USA), Inc.Rockford, IL, USFull-time
- Promoted
- New!
MAINTENANCE SUPERVISOR
Bimbo Bakeries USAIL, United States$79,100.00–$102,800.00 yearly
Full-time
- Promoted
TELLER SUPERVISOR
Self-Help Federal Credit UnionIL, United States$25.25–$34.13 hourly
Full-time
- Promoted
CALL CENTER REPRESENTATIVE
The LaSalle GroupIL, United StatesPermanent
- Promoted
Production Supervisor
RUSCO MANUFACTURING INCMachesney Park, IL, USFull-time
- Promoted
Call Center Client Service Representative
Family Credit ManagementRockford, IL, USFull-time
- Promoted
URGENTLY HIRING : ON CALL CAREGIVER! / CNA
Seniors Home CareNational Stock Yards, IL, USFull-time
- Promoted
- New!
Call Monitoring Specialist
VirtualVocationsRockford, Illinois, United StatesFull-time
- Promoted
Production Supervisor
JMJ Consulting GroupRockford, IL, United StatesFull-time
CALL MANAGEMENT ASSOCIATE
Burroughs, Inc.IL, United States19 hours ago
Job type
- Full-time
Job descriptionKnowledge of assigned territory to and technicians to enable optimal call management. Knowledge of Burroughs' systems and procedures for handling and documenting calls. Customer Service. Listening, patience, and strong communication (oral / written). Ability to work independently. Ability to exercise sound judgement and make good decisions. Team centered / work well with co-workers to resolve issues and problems. Analysis and problem solving. Punctual and reliable. Multi-tasking. Work well in fast-paced ever-changing environment. Attention to detail. Initiative. This is largely a sedentary role, requiring use of typical office equipment such as computer, laptop, and cell phone. Office position. High school diploma or GED. Prior customer service or equivalent problem-solving experience required. Effective use of Microsoft applications including Windows, Outlook, Excel, and Word.
Description
Job Summary :
Provide real-time management of maintenance and project service calls to ensure that Burroughs technicians are as efficient as possible, and that customer SLAs are met to the greatest extent possible with existing Field Service staffing. The objective of this role is to ensure customer satisfaction and Field efficiency, and at the same time eliminate the day-to-day call management workload from the District Manager.
Essential Functions / Key Responsibilities :
- Monitor service and project calls for assigned region, reassign calls based on SLA requirements, technician availability, and technician location.
- Demonstrate understanding of assigned territory such that reassignment of calls can be effectively handled based on technician's current location.
- Answer customer escalations for assigned region, coordinating with Service Technicians and District Managers.
- Alert District Manager of at-risk SLAs and service issues that cannot be resolved.
- Document service call actions in Burroughs Service Center system.
- Work with the District Managers in assigned region to understand technician and overall region objectives and desired targets / results for technician efficiency and customer satisfaction. Perform call management functions to contribute to these overall objectives and targets.
Knowledge, Skills and Abilities :
Physical Requirements and Working Conditions :
Education and Experience :
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice depending on company / client requirements.