Call center supervisor Jobs in New Orleans, LA

Job Title : Call Center Representative

Location : New Orleans, LA

Job Type : Full-Time

Job Summary : We are looking for a dynamic and customer-focused Call Center Representative to join our team. In this role, you will be responsible for providing exceptional customer service by answering incoming calls, assisting with inquiries, and resolving issues in a timely and efficient manner. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer concerns with patience and professionalism.

Key Responsibilities :

• Assist customers with inquiries, complaints, or issues by following established procedures.
• Resolve customer concerns efficiently and escalate complex issues to the appropriate department when necessary.
• Maintain knowledge of company products, services, and promotions to ensure up-to-date information is provided to customers.
• Handle high call volumes while ensuring excellent customer service.
• Follow up on customer requests and provide feedback to ensure customer satisfaction.
• Meet or exceed performance goals, including call handling time, customer satisfaction, and issue resolution.

Qualifications :