Call center manager Jobs in Green Bay, WI

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Green Bay Packers Job Posting

JOB SUMMARY : This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division. Job Responsibilities :

• Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries.
• Responsible for customer courtesy calls through call-backs or referrals.
• Responsible for being knowledgeable about the Green Bay Packers and other Lambeau Field businesses, as well as have an awareness of current events of the organization.
• Responsible for other duties, such as check-in of new merchandise, picking and packing orders if the phones become slow.
• Responsible for processing gift notes, scanning pick sheets, fulfilment of gift cards and other duties as assigned.
• Responsible for assisting manager and supervisors with special projects as needed.

Qualifications :

Supervised by : Pro Shop Manager, Assistant Managers, Coordinators, and Supervisor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All resumes submitted will be reviewed and selected qualified candidates will be contacted for an interview.