Call center manager Jobs in Grand Rapids, MI

At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!

Student) Call Center Assistant

WORK LOCATION : Grand Rapids - Lettinga Campus

DEPARTMENT : Admissions-Call Center

POSITION PAY RANGE : $12.00 - 12.50, Hourly

TARGET HIRING RANGE : Actual pay offered will be commensurate with candidate qualifications and experience, the type of role, pay equity and available funding.

SUMMARY :

Call Center Assistant

The Call Center team is responsible for receiving all incoming phone calls to the university, scheduling appointments, making appointment confirmation calls, triaging and answering all inbound questions or transferring to another department as appropriate, and performing live click-to-chat on the university web site.

RESPONSIBILITIES :

• Provide GREAT customer service, anticipating and exceeding the needs of our customers.
• Exhibit flexibility, sensitivity, and respect, maintaining a working relationship with all team members.
• Answer and dispose of all incoming telephone calls via appropriate transfer, answering FAQ, taking a message, or following-up and returning calls; routinely check the queue to monitor calls holding.
• Maintain, process, and manipulate data on a personal computer / mainframe using word processing, data base, and spreadsheet software.
• Responsible for scheduling and coordinating appointments; blocks and unblocks schedules; documents and makes calendar changes; monitors schedules for overbooking; follows-up on missed appointments.
• Operate multi-line phone switchboard and contact center application.
• Tabulate and report calls; make and report appointment confirmation calls.
• Perform work of a confidential nature.
• Exhibit professional demeanor at all times while representing the University.
• Demonstrate and promote the University Cultural Values.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Perform other duties as assigned.

QUALIFICATIONS :

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