Assistant branch manager Jobs in Los Angeles, CA

Job Description

Job Description

Description : Purpose

Supervises the overall operations and service level of the branch. Ensures that staff is knowledgeable in credit union products, procedures and regulations governing branch operations. Sets example as member advocate and promotes high level member service.

Organizational Standards

An energetic, self-motivated, enthusiastic, “team player” to represent our credit union with members, prospective members, other staff and the community of Downey; while exercising sound business judgment, maintain a professional appearance and displaying a positive attitude.

Primary Responsibilities

• Supervises operations of the branch. Schedules staff, assigns work, answers questions, solves problems, and assists with complex transactions and sensitive member problems.
• Performs the duties of Financial Service Representative and teller when needed. Processes daily transactions timely and accurately. Balances cash drawer to ensure prevention of losses.
• Serves as Vault Teller and distributes cash to tellers as needed. Orders and maintains branch, vault, and ATM cash to meet member needs in addition to staying within policy.
• Ensures that staff is trained in robbery and disaster procedures.
• Ensures that staff is trained in the rules and regulations governing the credit union, including Regulation E, Regulation CC, and others applicable to branch operations.
• Responsible for self and staff compliance to the Bank Secrecy Act (BSA), which includes the Customer / Member Identification requirements for new members, Anti-Money Laundering requirements, and the requirements of the Office of Foreign Assets Control (OFAC). Compliance to the regulation involves the gathering of information needed to ensure the timely and accurate filing of Currency Transaction Reports, reporting of suspicious activity involving members, non-members and credit union staff, and other suspected money laundering activities. Also responsible for addressing staff compliance and non-compliance to BSA in performance evaluations.
• Ensure that staff is trained in operational processes and fluent in the features and benefits of credit union products and services.
• Acts as lead person, providing overrides and / or approval of cashier’s / teller check disbursements. Processes more complex transactions, such as IRA deposits, payments for delinquent / collection accounts, etc.
• Oversees nightly teller balancing and assists in reconciling teller out-of-balance conditions.
• Performs cash audits within department according to policy.
• Assists in the preparation of performance evaluations and written counseling documents for the department for submission / approval to AVP of Service and Sales.
• Performs as a strong leader with excellent verbal and written communication skills.
• Mentors and coaches staff in developing exceptional sales and service skills and ensures staff meets expectations in these areas.
• Maintains individual and department work area in a secure, safe and orderly manner.
• Have the ability to work as a team player.
• Willingly accepts the direction given by management in order to meet the goals established by the Board of Directors.
• Services the membership and maintains a positive attitude within the office at all times.
• Performs all other related duties as requested by management.

Requirements :

Employment Requirements

Minimum Job Requirements