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Amazon warehouse Jobs in Atlanta, GA

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Amazon warehouse • atlanta ga

Last updated: 10 hours ago
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AMAZON CONNCET ANALYST

AMAZON CONNCET ANALYST

TechDigital GroupAtlanta, GA, United States
Full-time
Contact Center Modernization – Genesys to Amazon Connect Migration.The Contact Center Modernization project aims at migrating all Lines of Business using Genesys as their Contact Center solution to...Show moreLast updated: 22 hours ago
Warehouse Selector

Warehouse Selector

Capstone LogisticsForest Park, GA
$20.00 hourly
People want to work at Capstone because of our high-performance culture.We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities....Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Amazon Account Strategist

Amazon Account Strategist

VirtualVocationsDecatur, Georgia, United States
Full-time
A company is looking for an Account Strategist to drive their Amazon managed services business.Key ResponsibilitiesBuild strategy roadmaps for Amazon programsConduct market research to identify tre...Show moreLast updated: 10 hours ago
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Senior Amazon Manager

Senior Amazon Manager

American FlatAtlanta, GA, United States
Full-time
We're passionate about making home decor stylish, affordable, and accessible to everyone.Our curated selection of products is designed to help people easily transform their spaces into inviting, pe...Show moreLast updated: 4 days ago
Warehouse Technician

Warehouse Technician

SupplyCoreAtlanta, GA, US
$37,000.00–$41,500.00 yearly
Full-time
Quick Apply
SupplyCore is a Certified Small Business federal contractor to the Department of Defense (DoD) and General Services Administration (GSA). We prioritize supporting our Military, allies, and Governmen...Show moreLast updated: 30+ days ago
  • Promoted
New Warehouse Data Entry Clerk - Logistics

New Warehouse Data Entry Clerk - Logistics

RsgroupAtlanta, GA, United States
$14.00–$16.00 hourly
WAREHOUSE DATA ENTRY CLERK - LOGISTICS.The Data Entry team member conducts administrative and office activities within the warehouse. This position handles ensuring proper paperwork completion, perf...Show moreLast updated: 8 days ago
AMAZON CONNCET ANALYST

AMAZON CONNCET ANALYST

TechDigital GroupAtlanta, GA, United States
22 hours ago
Job type
  • Full-time
Job description

Must

  • Amazon Connect
  • AWS Quicksight
  • Genesys Customer Experience

Contact Center Modernization – Genesys to Amazon Connect Migration

The Contact Center Modernization project aims at migrating all Lines of Business using Genesys as their Contact Center solution to Amazon Connect – a 100% cloud based Omni channel contact center to support the ever-evolving customer journey by providing superior customer service across voice and chat at a lower cost.

Business Analyst &– Reporting & Analytics, Design Owner

  • Review existing Contact Center reporting capabilities (real time, historic & analytics) with Lines of Business and map capabilities to target state Amazon Connect platform.
  • To the extent feasible, satisfy reporting requirements for Lines of Business migrating to Connect using out of the box capabilities in Connect.
  • Document reporting capabilities that require custom solutions and assist development team with the design of the reporting framework.
  • Partner with Enterprise Data Office & Business Insights team to assist Lines of Business with data mapping for historical reporting via Enterprise Data Lake.
  • Build knowledge base (user guides, trainings / demo) and provide assistance for Lines of Business with their reporting queries.
  • Conduct Customer Interviews & Discovery sessions with Lines of Business to migrate Contact Centers from legacy Genesys to target state cloud platform – Amazon Connect.
  • Analyze existing contact center capabilities for Lines of Business and map capabilities to target state Amazon Connect platform.
  • Review existing call flows with business stakeholders and identify changes to existing business functionality based on conversion to Truist standard – Connect.
  • Document the identified changes as requirements and design the target state call flows.
  • Organize walkthrough of business requirements and call flows for project stakeholders.
  • Guide development and QA teams in the development and testing phases respectively.
  • Support Lines of Business in User Acceptance Testing.
  • Prioritize and schedule migration based on LOE and overall readiness.

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