Amazon Jobs in Amarillo, TX

Stationary Service Technician – GenSure / High Power Stationary

Status : Non-Exempt (hourly)

Department : Field Services

Position Summary

The Stationary Service Technician will provide comprehensive support and maintain our GenSure product, inclusive of the ProGen fuel cells within the GenSure assembly currently installed at customer remote locations, including performing preventative maintenance and resolving breakdowns. The role requires highly adept technical and troubleshooting skills both with electro-mechanical and industrial gas systems. This position requires troubleshooting electrical / mechanical prototypes on site to correct operational deviations with minimal supervision by an engineer remotely.

The ideal candidate should exhibit exceptional customer service and communication skills as this role will offer a large amount of exposure to customer personnel. This selected candidate should have strong knowledge of high voltage AC and DC, mechanical aptitude, and knowledge of controls. This position requires work in both indoor and outdoor locations in all weather.

Core Duties and Responsibilities

• Maintenance and service of fuel cells within the stationary product at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain customer equipment at multiple locations.
• Assist in development of as well as perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Read and decipher wiring diagrams, P&ID’s and other system level documentation and be able to converse both internally and externally on findings and interpretation
• Provide emergency support service to customers as required, able to be onsite within a 2-hour response time.
• Purchase tools, equipment, and parts for customer service and support as required.
• Maintain ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Provid regular feedback to service specialists regarding fuel cell performance and field maintenance issues.
• Execution of administrative duties & documentation, including : incident reports, service logs, inventory maintenance and site and system documentation.
• Abide by, exhibit and enforce safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

QUALIFICATIONS

Education and Experience