Adoption specialist Jobs in Cambridge, MA

This is a full-time 40 hour a week position, with required weekend days.

THE POSITION :

We have an exciting opportunity at our Boston Animal Care and Adoption Center for an Animal Welfare Specialist. The vision of the MSPCA Animal Protection Division is to proactively address the underlying issues that put animals at risk. We value our connections to communities and organizations, and serve as a resource to protect the largest number of animals possible. Animal Welfare Specialists (AWS) are at the forefront of this mission, working directly with people and their pets to effect positive change in our community. Some job responsibilities include :

• Meeting and greeting shelter visitors and providing meaningful customer service
• Providing in-depth adoption counseling through thoughtful conversations with potential owners to ensure the best match and outcomes for both animal and owner
• Providing judgement free, empathetic surrender counseling to owners, and discussing alternative paths to surrender whenever available
• Working one on one to offer problem solving advice and connect people with affordable veterinary and behavior resources (e.g. low cost vaccinations, training classes, etc.)
• Participating in staff meetings to identify and solve any issues that may arise in the daily operations of the shelter

APPLICANT REQUIREMENTS :

We are looking for applicants with at least one year of experience in a customer service / client care position. Previous animal experience is a plus! Applicants should also demonstrate excellent judgment and interpersonal skills and are eager to work to support the human-animal bond.

Applicants with a proficiency in Spanish are strongly encouraged to apply.

Please detail your customer service experience and any animal care experience you have in your cover letter.

WHO WE ARE :

The MSPCA is one of the oldest and most venerable humane organizations in the world. We work together as a community to deliver on our mission of advancing the health and welfare of animals. Sharing in this vision provides meaning to our employees and adds an important dimension to our work.

OUR BENEFITS :

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.