IT Help Desk Manager

Introduction

The Department of Corrections (DOC) is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using cutting-edge research and evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.

The Division of Management Services, Bureau of Technology Management is currently recruiting to fill an IT Help Desk Manager (IS Supervisor 2) position. This position will be headquartered at the DOC central office in Madison, WI.

Position Summary

This position functions as the supervisor and oversees and manages the help desk team, who handles the frontline computer support for all 10,000+ DOC staff. The HelpDesk staff is composed of DOC staff and contractors that provide telephone, email, and remote access assistance to all 160 DOC locations on a Monday-Friday basis.

Salary Information

The starting pay is between $120000 and $129105 per year, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. The pay schedule / range is 07-02. A 12-month probationary period is required.

In addition to meaningful and rewarding work, we offer a competitive package featuring :

• including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Excellent and affordable health, dental, vision, and life insurance.
• An exceptional including a lifetime retirement payment.
• An optional tax-advantaged .
• The helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
• Our offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• DOC is a qualifying employer for the program.
• Please click for a summary of State of Wisconsin employment benefits or click to explore employment benefits on the website.

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator .

Job Details

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.

The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment.

NOTE : This position is eligible to work remotely up to 3 days per week. For positions that allow remote working flexibility, working outside of Wisconsin will not be allowed.

Qualifications

Minimally qualified candidates will have experience :