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We are recruiting for a motivated Outreach Care Navigator - ACS to join our team!

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Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all :

Humanity in action, Triumph in hardship, Transformation in health.

Department

ACS-CHS Grants Funded

Job Summary

Under general supervision, provide patient navigation services as it relates to care coordination, referral management, service continuity including but not limited to assisting with navigating the health care system, re-engaging patient care, specialty specific health education, provided service education, and access to services and or resources available for all patients. The care navigator will facilitate patient compliance around : ambulatory care, HIV care, patient discharges, follow-up care, home care and or community resources.

Essential Functions :

• Manages appropriate transitions of care for patients regardless of payer from ED, inpatient, SNF, specialty to primary care (20%)
• Addresses barriers in an effort to facilitate care-coordination, improve patient experience, connect to care as appropriate, and retention-in-care as stipulated by grant funder programmatic requirements. (10%)
• Maintains ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. (10%)
• Assembles information concerning patient's clinical background and referral needs. Per referral guidelines, provides appropriate clinical information as applicable. (10%)
• Contacts review organizations and insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis, and prognosis. Provides specific medical information to financial services. (10%)
• Acts as an extender for the care team by assisting patients in problem solving potential issues related to the health care system, financial or social barriers (e.g. requests interpreters as appropriate, transportation services or prescription assistance) in an effort to facilitate care coordination and support plans of care. (5%)
• Acts as the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the care team to ensure approval of the necessary supplies / services for the patient in a timely fashion. (5%)
• Identifies and utilizes cultural and community resources. Serves as a liaison for internal and external care providers and / or families / caregivers. (10%)
• Identifies opportunities and collaborates with care team to implement solutions surrounding patient care coordination (e.g. scheduling appointments, transportation, interdisciplinary communication, insurance informational support). Reminds identified patients of scheduled appointments. (10%)
• Tracks individual patient referral process, including but not limited to; ensuring appointment is scheduled, necessary follow- up is completed and any barriers addressed with patient and family / caregiver (5%)
• Uses motivational interviewing and teach back tools to assist patient understanding of care plan, including but not limited to discharge instructions, medication follow-up, behavior change, etc. (5%)

Education :

Work Experience :

Licenses :

Knowledge, Skills and Abilities :

Shift

Work Type

Regular

Salary

23.51 - $35.27 / hr

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

Respect

Belonging

Accountability

Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.