Systems analyst Empleos en Port st lucie fl

DUTIES AND RESPONSIBILITIES :

• Serve as an essential point of contact for the Residential Systems Support Desk assuring proper Responsiveness to customers;
• Provide Reliability by answering calls and providing support to system end-users and customers;
• Support the appropriate access for residential systems end-users and customers;
• Identify, troubleshoot, and resolve residential systems software and associated third-party vendor software problems encountered by system end-users and customers;
• Coordinate timely reporting of bugs, outages, support questions, and enhancement requests to residential systems software vendors and communicate progress to end-users and customers;
• Deliver Tangibles , including participation in residential systems testing, maintenance,  and quality assurance;
• Collaborate with the Director of Residential Lending Systems, Residential Lending Support Engineer, Residential Lending Systems Release Manager, and other Support Analysts to evaluate and update residential lending software and third-party configurations to assure environments are optimal and consistent with short- and long-term strategy;
• Perform other duties as assigned to support residential lending systems initiatives;
• Adhere to bank strategies, processes, policies and procedures;
• Demonstrate accuracy, thoroughness, quality and orderliness in performing work assignments;
• Log all support interactions and change management tasks in the ticketing system and provide Assurance that resolutions are completed timely to meet current SLAs;
• Provide the best service to our internal and external customers with innovative and creative solutions.

JOB REQUIREMENTS :

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

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