Strategic account manager Empleos en Omaha ne

Job Title : Account Manager

Compensation :   $60,000 - $70,000

Location :   Omaha, NE

The job :

The Account Manager (AM) plays a critical role in ensuring the satisfaction and retention of Buildertrend’s customers. One of the key responsibilities is to establish strong relationships with clients, understanding their needs, and aligning the company’s core platform and services to meet those requirements. AMs act as advocates for our customers within the organization, serving as a bridge between the customer and various departments such as sales, marketing, and product development. You work proactively to identify potential issues, address concerns, and provide solutions that enhance the overall customer experience. Through effective communication and a deep understanding of the customers goals, the Account Manager aims to drive customer loyalty, prevent churn, drive revenue, and contribute to the long-term success of both the customer and Buildertrend.

In addition to relationship building, the Account Manager will collaborate with customers to help them maximize the value derived from Buildertrend’s core platform and service offerings. This involves providing guidance on best practices offering discovery calls, training sessions, strategic business reviews and ensuring that customers have the necessary resources to achieve their desired outcomes. AMs will analyze customer usage data, health scores, and feedback to identify opportunities for improvement or upselling additional features or cross selling services that align with the customers evolving needs, Ultimately, the role of an Account Manager is multifaceted, encompassing elements of customer service, account management, training, and strategic consulting to create a positive and mutually beneficial partnership between Buildertrend and its customers.

What you will do :

• Conduct Discovery calls and Onboard new customers into the Buildertrend platform through training sessions, digital resources, and live webinars.
• Collaborate with clients to develop a comprehensive understand of their business objectives and how Buildertrend’s solutions can support them.
• Develop a deep understanding of Buildertrend’s products and services to provide expert guidance and support to clients,
• Proactively educate clients on new features and updates that align with their business needs.
• Manage and develop relationships with key accounts, ensuring customer satisfaction and retention.
• Conduct quarterly strategic business reviews to monitor & enable the success of your clients.
• Develop & execute strategic account plans that align with the customer's goals and objectives.
• Use data drive insights to identify trends, anticipate customer needs and recommend improvements.
• Drive results across multiple KPI’s. Customer retention is a top priority.
• Identify opportunities for upsell and cross-sell of products and services to drive revenue.
• Monitor and analyze account performance metrics to identify trends and opportunities.
• Proactively identify issues that may impact a renewal and engage all available resources to resolve said issues.
• Track and record all customer interactions and future engagement plans within Buildertrend’s tooling
• Work effectively out of Salesforce / Gainsight & any other CS tool.
• Serve as the primary point of contact for any escalations or issues.
• Champion the businesses strategic change through the Customer Success Department

Who you are and what you need :

We are giving you :

Who we are :

Buildertrend is cutting-edge, cloud-based project management software. With nearly 1 million users across the globe, we know what builders need : To work simpler, see more growth and calm the chaos in their business. That’s why we believe in providing an all-in-one solution to solve real problems, deliver real results, and change the way the world builds. Come be a part of the fun and challenging environment.

If you want to learn more about us, check out :  https : / / buildertrend.com / about /

Working at Buildertrend :

At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short : We want you to be who you are, love what you do, and build your best life. Come be a part of the fun and challenging environment!

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