Patient escort Empleos en Wichita ks

Job Title : Patient Access Specialist

Reports to : Business Operations Manager

Departmen t : Busines Operations

FLSA Class : Non-Exempt

Updated : November 2024

Summary : The Patient Access Specialist is responsible for ensuring that Hunter Health Clinic (HHC) patients are referred to and utilizes the resources available to them, whether it be an internal program or a community partner. In doing this, the Patient Access Specialist helps to ensure their health needs are being met in a timely and consistent manner. The Patient Access Specialist functions in accordance with established federal, state, and clinic standards, while complying with all federal grants and Hunter Health Clinic (HHC) policies and procedures.

Essential Functions :

• Manages specialty referrals identified by care teams by collaborating with leadership and community partners to ensure the referrals are handled timely and efficiently.
• Communicates with patients following hospitalizations and emergency department visits and works to connect patients who may be eligible for special programs.
• Confirms appointments and prepares patients for upcoming visits.
• Assists patients in acquiring insurance through Open Enrollment Program.
• Assists children and pregnant women in acquiring insurance through the state of Kansas as a Presumptive Eligibility Specialist.
• Provides new patients with an orientation of what to expect from appointments.
• Maintains a current knowledge of community resources to provide referrals for services, as appropriate.
• Maintains working relationships with community services and shares resource knowledge with care team members, as needed.
• Collaborates with care teams and ICCs to refer patients to consultant services, external and internal resources, specifically for behavioral health.
• Serves as a patient advocate for patients and family members and works as a liaison between them and community service agencies.
• Assist patients with completing applications and forms, preparing financial documents (Hardship Waiver, etc.), and with setting personal goals for attending appointments.
• Connects patients with transportation resources.
• Maintains working relationships and effective communication with patients and care teams.
• Ensures patients have comprehensive and coordinated care through entirety of care plan.
• Maintains timely records in electronic health record (EHR) and other required paperwork.
• Provide EHR generated patient education materials as assigned by provider.
• Maintains confidentiality with respect to proprietary information, patient information and employees as patient's information.
• Provides feedback to Business Operations Manager to provide suggestions for enhancements to current processes, providing innovative and creative solutions supporting organizational benchmarks and departmental goals.
• Travels when necessary to meet operational needs.
• Performs all other duties as assigned.

Qualifications

Skills :

Physical and Mental Demands of the Job :

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This essential functions document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not an exhaustive list of all duties and responsibilities associated with this job. Hunter Health Clinic Inc. reserves the right to amend and change responsibilities to meet business and organizational needs.