Order processor Empleos en Seattle wa

Assist customers with orders, claims and furnishes information on products.

• Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and / or email.
• Responsible for assisting customers in the call queue.
• Responsible for call card processing, order acknowledgements and exception management to prevent order errors.
• Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.
• Assist customers with general website questions.
• Remain in compliance with established performance metrics that support the optimal customer experience.
• Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team. Research and resolve problems with orders and claims.
• Populate data and participate in workflow processes within customer experience Relationship Management (CRM) or other equivalent system, Company business systems and other established department systems.
• Support department leadership with dashboard statistics.
• Completes related records, reports and documentation as assigned.
• Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Mar 5, 2025.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.