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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Customer Technology Coordinator position involves providing general written and verbal support for Lumen customers and partners, aiming for single contact resolution. This role includes supporting the Learn Buy experience and Enterprise Portal through timely and accurate communications in every interaction.

Working Location

This position has been designated as fully remote in the U.S.

The Main Responsibilities

Provides quoting support through Digital Experience.

Provide technical support and navigation assistance of Lumen’s customer portal.

Coordinate and respond to large volumes of in-bound chats, calls, cases, orders, or tickets.

Provide accurate, valid, and complete information by using the right methods and tools.

This position is responsible for a good quoting and Portal experience; providing quick solutions to prevent customer escalations.

Utilize current systems to properly authenticate customer and solve customer issues.

Identify and assess customers’ needs to achieve satisfaction.

Build trust with customers through open and interactive communication using active listening and strategic questions.

Meet personal and team goals.

Provides timely status updates on tickets and cases, system jeopardies or defect issues.

Responsible for developing comprehensive understanding of sales, customer, and partner quoting systems.

Keep accurate records of all customer interactions.

Follow communication procedures, guidelines, and policies.

What We Look For in a Candidate

High School diploma or GED or equivalent

1 to 5 years of experience or relevant experience

Strong computer skills with MS Office experience and the ability to multi-task, prioritize, and manage time effectively.

Strong written and verbal communication experience

Strong chat and call handling with active listening skills

Familiarity with live Chat, CRM, Quoting, and Portal systems and practices.

Ability to type a minimum of 40 words per minute.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

40,500 - $53,500 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

42,132 - $56,175 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

44,138 - $58,850 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits

Bonus Structure

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition # : 336572

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03 / 05 / 2025