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Job Description

Job Description

About the Company :

BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A / V to networking, security systems, power management, and more.

Job Summary :

The Programmer / Sr. Network Technician is responsible for ensuring that the larger projects are functional from a network and programming standpoint. This will require that he / she ensures scope of work and client’s needs are met by the designed system. Higher level programming and field support may be necessary.

Duties & Responsibilities :

• Design and build dedicated space for programming and burning-in of all systems
• Meet with designer during the initial sales process to ensure all necessary parts and services are included
• Review sales order, product list and elevations with rack technician
• Test and burn-in all systems at the shop prior to going to the job site, updating firmware as needed
• Program advanced lighting systems using floor plans and / or blueprints
• Respond to incoming requests for programming via phone and email – on-site troubleshooting may be required when remote is not successful
• Initiate Change Order process when programming requests exceed original budgeted system allowances
• Bench test and demo all new products going into the field
• Contact vendor and industry experts regarding any new equipment or recurring service
• Provide remote support for other techs in the field via phone and / or screen sharing
• Implement system to track daily remote support needs of techs in the field
• Communicate with clients regarding warranty or non-warranty programming changes as required
• Adherence to project timeline and expectations
• Set up, pre-configure and program networks, control systems, cameras, and NVRs
• Review & react to daily updates to project documentation and work orders in job management software
• Accurate time clock entries and job costing
• Make decisions and be held accountable to Time and Materials
• Conduct quality checks and enforce company standards
• On call rotation maybe required
• Local travel to job sites as needed
• Provide training or communication to disseminate pertinent information as required
• Fiscal responsibility for all assets assigned and property within Programmer’s care
• Customer service, including the ability to work with high profile and high demand customers
• Guardianship and preservation of client confidentiality and network / home security
• Adherence to state and federal laws, including adherence to traffic laws

Qualifications :

Additional Information

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.