Remote Engineer Empleos en Huntsville al

Job Description

Basic Function and Scope of Responsibility :

The Support Engineer role is primarily responsible to provide a single point of contact for end users to receive support within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user equipment to ensure optimal performance. The person will also provide frontline help desk coverage (in person, by telephone, or via email), requiring problem analysis, technical assistance, and training of associates for various information systems.

Essential Job Duties :

Level I - Minimum

• Answer help desk tickets and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issues.
• Provide the first level of support for all technical issues.
• Provide triage service for all incidents, including first response, information gathering, and routing incidents to appropriate teams.
• Provide desktop support for incidents that cannot be resolved remotely.
• Maintain complete, timely, and accurate records of support in the ticketing system, including knowledge base updates to assist others in resolving similar tickets.
• Assist employees with general administrative needs relating to passwords, application access, local backups / restores, forms, and policies.
• Educate end users on operating systems and software applications and how to use the phone system effectively.
• Set up computer, equipment, phone, email, voicemail, and security for new users.
• Make any changes or deletions for employee moves or terminations.
• Participate in training new employees at new hire orientations.
• Manage user accounts and permissions.
• Maintain IT inventory list and licensing agreement information to ensure we remain in compliance.
• Contact appropriate maintenance, technical support, or programming personnel for hardware or software failures and escalate issues when needed.
• Install, upgrade, and maintain updates to software applications.
• Maintain daily tape backup and off-site tape storage.
• Maintain change control log for all computers.
• Represent the department and the organization favorably and in accordance with established Company standards and associate attributes at all times
• Other duties as assigned by management

Level II – Fully meets the responsibilities of Level I plus the following :

Qualifications

Essential Knowledge, Skills and Abilities :

Level I – Minimum

Level II - Fully meets the qualifications of Level I plus the following :

Physical Requirements :

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

Schedule :

What we offer :

Eurofins USA Clinical Diagnostics is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.