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Customer success manager Empleos en Palm bay fl

Última actualización: hace 11 horas
Technical Success Manager

Technical Success Manager

The AntiFlorida, United States
A tiempo completo
Technical Success Manager (TSM).The ANTi-FARM Managed Services offering.This role combines deep technical knowledge, strategic insight, and exceptional client relationship skills.The TSM will serve...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Manager – State, Local and Law Enforcement (SLED)

Customer Success Manager – State, Local and Law Enforcement (SLED)

i2 Group Inc.Florida, United States
Teletrabajo
A tiempo completo
Customer Success Manager (State, Local, Law Enforcement).Group, a Harris Computer company, are seeking a Customer Success Manager – SLED, on a full-time, permanent, remote working basis, who can be...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Manager (Portuguese / Spanish speaking)

Customer Success Manager (Portuguese / Spanish speaking)

Confluent, IncFlorida
99.100,00 US$–116.460,00 US$ anual
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
CUSTOMER EXPERIENCE MANAGER

CUSTOMER EXPERIENCE MANAGER

Michaels Stores, Inc.FL, United States
A tiempo completo
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...Mostrar másÚltima actualización: hace 4 días
Customer Advocacy Manager, Customer Storytelling

Customer Advocacy Manager, Customer Storytelling

BlackbaudRemote, Florida, US
Teletrabajo
A tiempo completo
Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team.As the leading software exclusively dedicated to powering social impact, expand wh...Mostrar másÚltima actualización: hace más de 30 días
Customer Experience Manager

Customer Experience Manager

Coastal HyundaiMelbourne, FL, US
Job Title : Coastal Hyundai Customer Experience Manager .Join our dynamic team at Coastal Hyundai, where we redefine automotive excellence through unparalleled customer service and exceptional exper...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
  • Nueva oferta
SENIOR CUSTOMER SUCCESS MANAGER

SENIOR CUSTOMER SUCCESS MANAGER

ITrade STEMFL, United States
A tiempo completo
ITRADE STEM is looking for a dedicated and results-driven Customer Success Manager to join our client company's team.This opportunity is located in Tampa or Naples, FL with an opportunity to also b...Mostrar másÚltima actualización: hace 13 horas
(Remote) Customer Success Manager

(Remote) Customer Success Manager

N. Harris Computer Corporation - USAFlorida, United States
Teletrabajo
A tiempo completo
Silverblaze is looking for a Customer Success Manager to join our team!.Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organiz...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Consultant

Customer Success Consultant

RELX Inc. CompanyFlorida
Teletrabajo
A tiempo completo
As a Customer Success Consultant, you will manage and nurture relationships with Law Firm Clients.You will serve as the main point of contact for clients of the assigned solution, ensuring their su...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
  • Nueva oferta
SR CUSTOMER QUALITY MANAGER

SR CUSTOMER QUALITY MANAGER

DanfossFL, United States
A tiempo completo
In order to make an application, simply read through the following job description and make sure to attach relevant documents. The Senior Customer Quality Manager (CQM) will lead customer quality in...Mostrar másÚltima actualización: hace 11 horas
Comer Success Executive

Comer Success Executive

AlightFlorida, United States
88.500,00 US$ anual
The Client Success Executive will be accountable for the overall management of their book of business.They are responsible for strategic direction of assigned clients, client satisfaction, retentio...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
Associate Director Client Success

Associate Director Client Success

Privia HealthMelbourne, Florida, USA
105.000,00 US$–115.000,00 US$ anual
Title / Position : Associate Director Client Success Florida Market.Department or Business Unit : Performance Management . Reporting Structure : Director Client Success.The Associate Director of Client S...Mostrar másÚltima actualización: hace 13 días
Manager, Customer Experience

Manager, Customer Experience

CFA InstituteRemote, FL
Teletrabajo
A tiempo completo
As the Manager, Customer Experience, you will have the opportunity to : .Management of nurture activities and experiences in support of the candidate, candidate-to-member, and member journeys to help...Mostrar másÚltima actualización: hace más de 30 días
  • Oferta promocionada
CUSTOMER SUCCESS MANAGER (D / F / M)

CUSTOMER SUCCESS MANAGER (D / F / M)

AEGFL, United States
A tiempo completo
In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen. Join the Ticketing Revolution!....Mostrar másÚltima actualización: hace 1 día
VP of Customer Success (Remote - Eastern / Central Time Zone)

VP of Customer Success (Remote - Eastern / Central Time Zone)

Craft RecruitingFL, US
200.000,00 US$ anual
Teletrabajo
A tiempo completo
Quick Apply
We are a dynamic and rapidly growing global B2B fintech company dedicated to transforming the way businesses transact.Our innovative tech-based solutions streamline purchasing processes for enterpr...Mostrar másÚltima actualización: hace más de 30 días
Student Success Coach

Student Success Coach

Polk County Public SchoolsFL, US
Non-Union or Specific Collective Bargaining Agreement : .The mission of Polk County Public Schools is to provide a high quality education for all students. To perform this job successfully, the indivi...Mostrar másÚltima actualización: hace más de 30 días
Customer Success Manager, German speaker

Customer Success Manager, German speaker

PipedriveUSA, Florida
A tiempo completo
We believe it takes great people to create a great product.That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales ...Mostrar másÚltima actualización: hace 25 días
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyFlorida
Teletrabajo
A tiempo completo
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Mostrar másÚltima actualización: hace más de 30 días
Technical Success Manager

Technical Success Manager

The AntiFlorida, United States
Hace más de 30 días
Tipo de contrato
  • A tiempo completo
Descripción del trabajo

Position Overview

The Technical Success Manager (TSM) is pivotal in ensuring that our clients receive maximum value from The ANTi-FARM Managed Services offering. This role combines deep technical knowledge, strategic insight, and exceptional client relationship skills. The TSM will serve as a trusted advisor, responsible for driving platform success and managing long-term client satisfaction. This position will focus on engaging with clients to ensure their goals align with our managed services offerings. The TSM will report directly to the Director of Consulting, collaborating closely to ensure client success and satisfaction. Additionally, the TSM will be responsible for overseeing client accounts, with all team members working on these accounts reporting directly to them.

Key Responsibilities

  • Client Relationship Management : Serve as the primary point of contact for technical support and success, fostering positive relationships to drive customer retention and growth within The ANTi-FARM.
  • Technical Guidance & Support : Provide expert technical insights and recommendations, tailored to the client's environment, to ensure the success of ongoing managed services.
  • Strategic Planning : Collaborate with the Director of Consulting, Managed Services, and other key stakeholders to develop and implement strategic plans for client engagement, maximizing the impact of The ANTi-FARM offerings.
  • Onboarding & Training : Lead technical onboarding for new clients, providing hands-on support during the transition phase, and identify opportunities for ongoing education and thought leadership to empower clients.
  • Proactive Solution Development : Anticipate client needs, identifying and addressing potential challenges before they impact the customer experience.
  • Performance Tracking & Reporting : Track and report on KPIs and performance metrics to ensure clients are meeting their business objectives through The ANTi-FARM services, preparing regular reports for internal and external stakeholders.
  • Continuous Improvement : Identify gaps in the client's platform or process and recommend upgrades or service adjustments to enhance overall performance, ensuring alignment with the client's evolving needs.

Requirements

  • Experience : 5+ years in a technical account management, customer success, or consulting role within a consulting or managed services environment. ServiceNow ITSM,CSM, and / or HRSD module expertise is required.
  • Public Trust Clearance : Clearance is needed for federal projects, and experience in similar environments is a plus.
  • Technical Skills : Deep understanding of ServiceNow solutions, including but not limited to ITSM, CSM, HRSD, and other relevant applications. Knowledge of sprints and Agile methodologies as they apply to managed services.
  • Client-Focused Mindset : Proven ability to build and maintain long-term client relationships, with a focus on driving business value and meeting customer objectives.
  • Analytical Skills : Ability to gather, analyze, and report on technical metrics, providing actionable insights to both the client and internal teams.
  • Communication Skills : Strong written and verbal communication skills, with experience presenting complex technical concepts to a range of audiences, including executive stakeholders.
  • Problem Solving : A proactive approach to identifying and solving client challenges, ensuring consistent service delivery and client satisfaction.

    • Preferred Qualifications

  • Certifications : ServiceNow Certified System Administrator, Certified Implementation Specialist in one or more areas, or similar certifications.
  • Consultative Approach : Experience working in a managed services or consulting environment, with a proven ability to advise clients strategically.
  • Agile and Project Management Knowledge : Understanding of Agile methodologies and experience managing sprints or similar project structures.

    • Why Join The ANTi?

    At The ANTi, we're revolutionizing managed services by providing our clients with flexible, reliable, and innovative solutions. As a member of our team, you will be empowered to take ownership of client success, working alongside talented Ants dedicated to setting the highest standard in customer satisfaction and service delivery.

    What We Offer

  • Competitive Health Benefits
  • 401(K) with a 3% contribution
  • Vacation and Volunteer
  • A collaborative and agile working environment
  • World Class co-workers with extensive ServiceNow experience
  • Continuous learning culture

    • The Anti is an Equal Employment Opportunity Employer -race / color / religion / sex / sexual orientation / national origin / age / disability / gender identity / veteran status.