Customer experience manager Empleos en Los angeles ca

A company is looking for a Customer Experience Manager to ensure a best-in-class customer experience through effective management of customer care operations.Key ResponsibilitiesManage day-to-day operations of outsourced customer care vendor and oversee KPI complianceEstablish and update support policies and procedures while monitoring customer feedback and satisfaction metricsCollaborate with internal teams and product stakeholders to address customer concerns and optimize service deliveryRequired Qualifications3+ years of experience in customer service management, vendor relations, or call center managementExtensive experience with CRMs such as Zendesk or SalesforceDeep understanding of customer service management and performance driversAbility to effectively multitask and adapt focus based on business needsExperience in developing training curriculum and quality assurance processes