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Job Description
Job Description
About the Company :
Market My Market is a digital marketing agency focused on providing outstanding SEO results for clients in the Legal, Dental, and Specialty Medical industries.
About the Role :
The Client Success Manager (CSM) is crucial in ensuring an exceptional client experience for Market My Market’s digital marketing clients. This role collaborates closely with the Client Experience Management (CXM) team and serves as a key liaison between internal teams, assisting with the coordination and execution of marketing activities. The CSM will report to the Director of Client Success.
Key Responsibilities :
- Client Liaison & Account Coordination :
Manage day-to-day coordination of client account activities from initiation to completion.
Schedule and facilitate internal and client-facing meetings, ensuring effective and timely communication.
Update and manage tasks in the company’s project management system, ensuring deadlines and deliverables are met.
Assist in the delivery and tracking of content projects, ensuring timeliness and quality are maintained throughout the process.
Compile, assemble, and distribute monthly marketing performance reports for clients.
Assist with the setup and management of systems such as GatherUp, Callrail, and Agency Analytics as needed to track and communicate campaign performance.
Conduct quality checks on client assets, including website reviews and other marketing deliverables, ensuring accuracy and alignment with client goals.
KPIs
Requirements :
Market My Market's Core Values :
Compensation and Benefits :
The salary range for this role is $55,000 - $65,000, commensurate with experience.
This is a salaried position with benefits such as PTO and Health Insurance (immediately) and 401k (after 1 year).
This is a full-time remote position that must be located in one of the following states :
All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.
About Market My Market
Market My Market delivers completely customized, full service marketing campaigns that bring companies to life online. We pride ourselves in delivering results that directly impact business. Our ideal client is a small to medium sized medical office or law firm with a focus on personal injury, family, criminal defense and employment law.
We believe in growth, accountability, and ownership. The right person for this role will be on track for endless opportunities, and will enjoy the transparency of knowing their work is having an impact.
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