Blog writer Empleos en North las vegas nv

Summary

As the Service Writer, you are be responsible for providing accurate and timely quotes for shop and field estimates to ensure high profitability and increased revenue for internal and external clients. Ensuring the full utilization of all resources to research applicable parts, pricing, and availability with a focus on providing an excellent customer experience.

Responsibilities :

The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.

Receive and research part numbers, labor hours, and pricing for needed service quotes for external and internal customers

Communicate directly with clients to obtain estimate approval and escalate internally as needed

Provide status updates internally to all vested parties

Generate and complete purchase order requests for estimates

Track and manage service quotes to completion

Primary contact for receiving customer service quote requests

Create positive working relationships with internal departments such as Service Support Teams to ensure a high level of customer satisfaction

Cross train and support needed coverage for Parts. Service Team and Inbound Calls

Qualifications

Qualifications

High School graduate with college courses in business administration preferred

2 years administrative experience

Demonstrated organizational and time management skills

Proficiency with MSWord, Outlook, and Excel

Proven ability to accomplish goals and meet deadlines

Ability to communicate clearly verbally and written

Customer service attitude and aptitude