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Overview

POSITION SUMMARY :

Under the general direction of the Office of Survey Research Call Center Supervisor, the Survey Research Interviewer is responsible for conducting interviews via telephone by reading survey questions from a computer screen and entering the answers into the survey system.

Responsibilities

MAJOR RESPONSIBILITIES :

• Conduct interviews by telephone and accurately enter responses to survey questions into the survey system
• Follow survey research procedures and guidelines to obtain high quality information
• Follow guidelines to persuade reluctant respondents to take the survey over the phone
• Maintain confidentiality of respondent information according to HIPAA, University, and the Office of Survey Research guidelines
• Participate in quality assurance processes for all tasks
• Participate in on-the-job training and the support of other staff members as directed
• Comply with established University and the Office of Survey Research policies and procedures
• Perform other duties as required

Qualifications

REQUIRED QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Additional Information

LI-AC1

LI-Remote