Sales Associate - Store 225

Overview : The primary duty of a Sales Associate is to promote Conn’s products and financing options through excellent customer service. Sales Associates are responsible for assisting our customers through all aspects of the buying process. Sales Associates are experts in our products and financing services with product categories including electronics, appliances, furniture, mattresses, and more and are expected to be creative in offering solutions to each customer’s needs and overcoming objections. Sales Associates are required to work closely with store personnel to ensure store metrics are delivered in conjunction with a positive shopping experience. Must be comfortable interacting with customers, vendors and other third parties, often spending long periods walking around the store to answer questions about products or services.

Key Duties & Responsibilities : The Sales Associate’s responsibilities include, but are not limited to :

• Provide face to face assistance to customers through the buying process to include merchandise selection, payment, finance options, pick up and deliveries.
• Complete daily telephone calls to existing and potential customers
• Generate new sales from our wide range of business services
• Support colleagues and contribute to a positive and team focused environment
• Ability to assist with merchandising and in store set up, which includes but is not limited to moving, building, cleaning, and maintaining showroom components.
• Deliver superior customer service as per company standards
• Maintain awareness of current advertised merchandise and promotions
• Collaborates with external and internal partners to identify and resolve customer issues
• Develop and maintain sales materials and product knowledge across a wide range of categories
• Establish and maintain current customer and potential customer relationships
• Deliver on key metrics and sales goals at set by the company monthly
• Maintain confidentiality and comply with all credit policies, procedures, and government regulations
• Ability to maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions
• Perform all job functions with a high degree of integrity and honesty
• Follow Conn’s 5 Steps of the Sale for all transactions per company guidelines
• Comply with reasonable requests from management to perform other duties and responsibilities not listed above

Required Experience :

Preferred Experience :

Skills & Abilities :

Working Conditions :

Conn’s is PROUD to be an equal opportunity employer. #LI-SG1